TITLE: IT SUPPORT ANALYST II

DAYS/HOURS: M-F / 6AM-3PM mt

HYBRID: 3 IN / 2 OUT

TYPE: CONTRACT-TO-HIRE (6 months)

LOCATION: SCOTTSDALE, AZ

HOURLY PAY: $28-$32

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.

REQUIRED & PREFERRED QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience in a related field required
• IT certifications or equivalent work experience preferred
• 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
• 2+ years’ experience supporting the following applications and technologies preferred:
  • Trend Micro Antivirus
  • Citrix
  • Active Directory
  • TCPIP, DNS, DHCP, WINS
  • VPN client configuration
  • Microsoft Exchange/Outlook: Creating rules
  • Microsoft Excel: understanding Macros and formulas
  • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
  • Help Desk Incident Management Software
  • SQL or Microsoft Access database
• Remote control tools – Bomgar preferred
• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required