ROLE: The Technology Trainer is responsible for the design, development and delivery of training for moderate to high complexity technology-based solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM).
The Technology Trainer works closely with key stakeholders to define training delivery strategies that consider desired outcomes, student learning needs and optimal delivery mechanisms.The Trainer will establish course objectives, develop training materials (user guides, exercises, training videos), coordinate training logistics and deliver training through a variety of methods that may include classroom, WebEx and e-learning mediums.
The Trainer is responsible for ensuring that training objectives have been met and that students have been adequately prepared to utilize the solution in their day-to-day roles.In addition, the Trainer II will collect and analyze training course survey data, modifying the training approach to improve effectiveness as needed.
REQUIRED & PREFERRED QUALIFICATIONS: