FULL-TIME or PART-TIME, NON-EXEMPT, $17.45 PER HOUR (2.00/hr bilingual premium)

POSITION SUMMARY:

Residential Advisors (RA’s) are an essential and core position on our multidisciplinary team. All staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. RA’s facilitate day to day operations and duties by adhering to our Mission Statement, Five Principals and the organization’s policies and procedures. RA’s provide essential shelter supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

PLEASE NOTE: SINCE WE SERVE YOUTH WHO ARE BETWEEN 18-24, WE REQUIRE THAT STAFF BE AT LEAST 25 YEARS OF AGE

ORGANIZATION:

Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Our client is a non-profit agency whose mission is to serve homeless and trafficked youth (18-24) offering safety, hope and opportunities to turn their lives around.

Our client is seeking to hire a qualified youth worker to be on our residential team at our crisis shelter and transitional living program. We are looking for applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. This person will have knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment for all.

Our client offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.

ESSENTIAL FUNCTIONS:

1. Provide welcoming, engaging and professional phone and door coverage.You will be the first point of contact with our clients when they arrive, and we expect our RAs to be professional and hospitable.
2. Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.
3. Answer and respond to incoming crisis, business information and resource and referral inquiries as needed.
4. Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)
5. Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions.
6. Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.
7. Be a proactive and involved team member and encourage youth to participate in activities.
8. Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support.
9. Safety awareness of situations and spaces.
10. Perform day to day operations and duties in accordance with established policies and procedures.
11. Direct supervision of the youth in the shelter, on outings in community, and during meetings and appointments in the community.
12. Develop knowledge of the current community resources available to clients.
13. Lead groups on skill building as assigned.
14. Attend trainings, meetings, and supervision as assigned.
15. Function as back-up coverage, as assigned.
16. Supervise clients in completion of chores, if applicable.
17. Inspect common areas of the shelter for cleanliness on a daily basis.
18. Function as Person in Charge (PIC), as designated.
19. Be timely and present at all scheduled meetings, trainings, and shifts.

JOB REQUIREMENTS:

EDUCATION: Bachelor’s Degree in Human Services or related field preferred, or equivalent experience in residential program. High School Diploma required.

EXPERIENCE: Minimum of 1-2 years’ experience working with at risk youth ages 18-24.

SKILLS: Bi-lingual fluency in English and Spanish preferred. Must have strong verbal and written communication skills and strong organizational skills. Strong engagement skills.A willingness and ability to assertively create relationships with difficult to engage residents. Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services. Ability to effectively intervene in crisis situations, with de-escalation techniques. Proficient in Microsoft Office computer programs.Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Various work schedules available, including morning, afternoon and overnight shifts. Some weekend/holiday work may be required.

KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.

EQUIPMENT USED: Computers (including email), telephone, and fax.