TITLE: IT Support Specialist I
TYPE: Contract to Hire
COMPENSATION: $22-$32/hour
LOCATION: Irvine, CA (onsite)
WORK SCHEDULE: M-F 8-5 (first shift)
INDUSTRY: DISTRIBUTION OF HEALTH & WELLNESS SUPPLEMENTSJob Summary:
The IT Support Specialist performs technical and administrative tasks related to hardware and software support. They provide customer service, diagnose, and resolve issues, install, and maintain devices, and assist with network troubleshooting. The specialist also contributes to documentation, trains end-users, and evaluates new products. This role requires excellent communication skills, knowledge of computer systems, and experience in desktop support.
Job Expectations:
\- Provide first-level technical support to end-users via tickets, chat, and email.
\- Diagnose and resolve routine issues, escalating as needed.
\- Assist with hardware and software standardization.
\- Install and configure software on devices.
\- Image, test, and set up application programs.
\- Maintain hardware and software inventory and perform audits.
\- Troubleshoot network and application problems.
\- Onboard and offboard personnel, including equipment shipments.
\- Ensure confidentiality of information.
\- Interact with vendors and participate in team meetings.
\- Additional duties may be assigned as needed.
Job Requirements:
\- Knowledge of computer and network systems, applications, and procedures.
\- Ability to learn and support new systems.
\- Experience with helpdesk ticketing tools.
\- Ability to establish and maintain working relationships.
Experience Requirements:
***Must have: Enterprise macOS & iOS experience (admin, tools, Mac infrastructure, iWork (office for Mac)
\- Proven work experience in desktop or helpdesk support.
\- Familiarity with patch management and software distribution.
\- Minimum 2 years of experience supporting macOS, iOS, and Windows in an enterprise environment.
\- Project implementation experience is a plus.
\- Scripting skills (Bash, PowerShell) are desirable.
Education Requirements:
\- High school diploma required, Associate's degree preferred, or equivalent experience.
Physical Demands:
\- Requires sitting, walking, bending, reaching, and occasional lifting up to 25 pounds.
Work Environment:
\- Moderate noise level in an office/warehouse environment.
\- Fast-paced and multi-level distractions.
\- Extended hours may be required.