TITLE: CMDB ANALYST

TYPE: PERMANENT

LOCATION: CYPRESS, CA

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry; manufacturing and distributing discrete goods for the commercial construction industry.

• Great company culture with emphasis on collaboration and team building
• Growth opportunity
• Minimal outsourcing

ROLE: The CM Analyst works with all departments within Information Services and its customers to provide Configuration Management services and support. The role is responsible for the technical solution and uses the Discovery application or other tools to create and maintain the accuracy of Configuration Items specific information within the CMDBs.

REQUIRED & PREFERRED QUALIFICATIONS:

• Execute the Configuration Item (CI) discovery process; ensures accurate mapping of CI relationships. Researches and resolves any issues.
• Monitor, maintain and contribute to the growth and maturity of the Configuration Management Database (CMDB).
• Develop the strategy and processes for ensuring that the CMDB is accurate and current.
• Partner with Enterprise Architecture and other key stakeholders to build out and maintain the Application Portfolio.
• Support the Service Modelling process, works with key business stakeholders to ensure information and references are updated for the end-to-end delivery of IT services and that Service Models are accurately maintained.
• Partner with IT Asset Management team to identify and recommend both process and technology automation improvements to current state processes.
• Implement process measurement and refinement mechanisms for overall Asset and Configuration Management (including software, data center and IT hardware).
• Partner with technical and business personnel to ensure new technologies are accurately incorporated into the CMDB.
• Establish strategies and processes to ensure easy and reliable access to the CMDB data, including support for business intelligence and analytics requirements.
• Define standards and reusable approaches within own area of responsibility
• Confirm that service assets under the control of the IT organization are identified, catalogued and tracked throughout their lifecycle
• Validate configuration changes identified through the change management process
• Establish metrics and measurements to monitor and demonstrate the health of the assigned areas of responsibility.
• Assist with the collection and formatting of data required for Apptio (IT business management tool).
• Comply with all internal and external policies and procedures including the Architecture Standards, Security, Project Management Methodology, Software Development Lifecycle, Change Management, Procurement and Finance, where applicable.
• Build and maintain strong and strategic partnerships across the organization