Salary/Wage: $18/hr. to $20/hr. DOE
Job Duties:
- Accurately processes customers’ orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
- Looks up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.
- Receives and documents customer returns.
- Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
- Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
- Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
- Perform any other duties as may be assigned by supervisor.
Job Requirements:
- High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.
- Previous customer service experience, preferably in a call center environment (at least 3 years +)
- Prior experience in the vitamin/supplement/nutrition industry preferred.
- Strong verbal communication skills.
- Excellent data entry skills (Please include speed and accuracy scores).
- Ability to multi-task, prioritize responsibilities and detail oriented
- Strong follow through and organizational skills
- Team player
- Strong computer skills and proficiency in Microsoft Office programs
Job Status: Full-Time, Non-Exempt
Schedule: Monday through Friday (Hours TBD), may be required to work on Sundays