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Call Center Customer Service Associate

DirectedLINK

Call Center Customer Service Associate

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Salary/Wage: $18/hr. to $20/hr. DOE

    Job Duties:

    1. Accurately processes customers’ orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
    2. Looks up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.
    3. Receives and documents customer returns.
    4. Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
    5. Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
    6. Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
    7. Perform any other duties as may be assigned by supervisor.

     

    Job Requirements:

    1. High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.
    2. Previous customer service experience, preferably in a call center environment (at least 3 years +)
    3. Prior experience in the vitamin/supplement/nutrition industry preferred.
    4. Strong verbal communication skills.
    5. Excellent data entry skills (Please include speed and accuracy scores).
    6. Ability to multi-task, prioritize responsibilities and detail oriented
    7. Strong follow through and organizational skills
    8. Team player
    9. Strong computer skills and proficiency in Microsoft Office programs

     Job Status: Full-Time, Non-Exempt

     Schedule: Monday through Friday (Hours TBD), may be required to work on Sundays