Reason Detail: Temp will process claims as primary role to support the CSR team.

Job Category:Administrative

Job Title:Customer Service Representative I

$16.90 hour, contract thru end of year, Woodland Hills

Duties:

• Process customer claims for loss and damaged orders
• Keying of manual orders. These include Sales Orders, Accommodation Orders, Returns, etc
• Re-keying of existing orders that need to be changed
• Provide customer service coverage over telephone and email
• Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information and release dates
• Provide back up support to other team members in the Customer Service Department

Skills:

• Manages timelines; deals effectively with pressure
• Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day to day process requirements
• Able to work independently with limited supervision
• Is a highly detail oriented individual
• Basic analytical and Excel skills
• Good communication skills, both written and oral
• Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners
• Takes initiative and seeks increased responsibilities
• General understanding of sales order management, including logistics and general warehouse operations
• Positive attitude and team player
• Problem solving and decision-making skills

Education:

High School Diploma / GED or equivalent some college preferred.