TITLE: TECHNOLOGY TRAINER

TYPE: PERMANENT

LOCATION: CYPRESS, CA

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

• Great company culture with emphasis on collaboration and team building
• Growth opportunity
• Minimal outsourcing

ROLE: The Technology Trainer is responsible for the design, development and delivery of training for moderate to high complexity technology-based solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM).

The Technology Trainer works closely with key stakeholders to define training delivery strategies that consider desired outcomes, student learning needs and optimal delivery mechanisms.The Trainer will establish course objectives, develop training materials (user guides, exercises, training videos), coordinate training logistics and deliver training through a variety of methods that may include classroom, WebEx and e-learning mediums.

The Trainer is responsible for ensuring that training objectives have been met and that students have been adequately prepared to utilize the solution in their day-to-day roles.In addition, the Trainer II will collect and analyze training course survey data, modifying the training approach to improve effectiveness as needed.

REQUIRED & PREFERRED QUALIFICATIONS:

• Bachelor’s degree in computer science, information science, Business management or equivalent work experience in a related field required
• 7+ years’ experience successfully designing, developing and delivering training curriculum in a software environment required
• 7+ years of successfully developing and delivering training for Enterprise-level software solutions (e.g., ERP, BI, CRM, and ECM) required.
• 5+ years of Metals industry experience using ERP software systems preferred
• Experience training ERP systems required. Experience training Microsoft Dynamics D365 F & OP a plus.
• Experience applying the principles of Change Management as part of an overall training strategy
• Excellent communication skills, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.
• Proficiency with Microsoft Windows and Microsoft Office products required
• Detail oriented with excellent interpersonal communication skills
• Excellent customer service skills