TITLE: IT SUPPORT ANALYST
DAYS/HOURS: M-F / 7:30AM-4:30PM
TYPE: CONTRACT-TO-HIRE (6 months)
LOCATION: CYPRESS, CA
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
· Great company culture with emphasis on collaboration and team building
· Growth opportunity
· Minimal outsourcing
ROLE: The Senior IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
· 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners
· 2+ years’ experience supporting the following applications and technologies preferred:
o Trend Micro Antivirus
o Citrix
o Active Directory
o TCPIP, DNS, DHCP, WINS
o VPN client configuration
o Microsoft Exchange/Outlook: Creating rules
o Microsoft Excel: understanding Macros and formulas
o Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
o Help Desk Incident Management Software
o SQL or Microsoft Access database
· Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required