We are seeking IT Help Desk Technician in the Santa Fe Springs and El Monte areas. IT Help Desk Technician will be responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT Help Desk Technician is the first level of support for customers within the organization. Functions include computer deployment, computer configuration, technical support, and asset inventory of equipment.

REQUIRED & PREFERRED QUALIFICATIONS

· 1-3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, and scanners

· 2+ years’ experience supporting the following applications and technologies preferred:

o Antivirus

o Citrix

o Active Directory

o TCPIP, DNS, DHCP, WINS

o VPN client configuration

o Microsoft Exchange/Outlook: Creating rules

o Microsoft Excel: understanding Macros and formulas

o Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues

o Help Desk Incident Management Software

o Remote control tools

· Good working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

· Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required