We are seeking a friendly collections specialist to join our finance team.  The collection specialist will monitor payments for late and/or delinquency status. Follow-up on delinquent, high-balance, and overdue balance accounts by phone and/or letter. Ensure professional communication/interface with members at all times. Maintains accurate files and reports on all collection activity.

Must update files and system accounts via delinquency/recovery system.

Must be able to Contact high balance and/or delinquent members by telephone, or personal appointment to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status.

Performs other job-related duties as assigned.

1. To achieve or exceed the established member relationship and service goals by establishing and maintaining member balance at zero.

2. To practice, promote, and support the Vision, Mission, and Service Promises of the team and to ensure they are carried out by each employee.

3. To maximize the collection and/or recovery of assets from delinquent or accounts.

4. To maintain accurate and complete records of all collection and recovery activity.

5. To ensure that collection activity is both within policy and all relevant regulations.

6. To identify and inform management of potential problems.

7. To provide courteous, compassionate, professional, and accurate service and support to all members and associates.

Experience: Two+ years of similar or related experience.

Must have phone collections experience

Must have Excel experience

NO REMOTE WORK. ALL WORK IS PERFORM IN THE OFFICE NEAR DOWNTOWN LOS ANGELES