TITLE: IT SUPPORT ANALYST II – OFF-HOURS SUPPORT - REMOTE OPTION AFTER TRAINING
TYPE: PERMANENT
LOCATION: CYPRESS, CA
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
- Great company culture with emphasis on collaboration and team building
- Growth opportunity
- Minimal outsourcing
ROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst II is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
- Bachelor’s Degree or equivalent work experience in a related field required
- IT certifications or equivalent work experience preferred
- 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners
- Remote control tools – Bomgar preferred
- Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
- Help Desk Incident Management Software
- SQL or Microsoft Access database
- Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
- Must be self-motivated and able to work independently, with minimal supervision and as part of a team
- Excellent customer service skills