major Call Center is in Gilbert, Arizona, and Corporate is in Glendale, CA. They're willing to relocate someone to either location

Public Storage- Call Center Director

Notes

• Salary: $200-250k.
• Needs to be tactical, and be able to “whiteboard with executives,” will handle complete oversight of workforce management, must be a “change agent/thought leader”.
  

COMPANY DESCRIPTION

We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investment trust (REIT)

JOB DESCRIPTION

We are currently looking for a Call Center Director to optimize contact center systems and technology, maximize productivity and drive innovation.

The Call Center Director will have accountability for the strategic leadership of Public Storage’s Workforce planning capabilities.

This leader will identify opportunities, develop specific processes, architect solutions, and influence automation efforts to enable capabilities to optimize workforce solutions to achieve operational efficiencies.