Job Description

TITLE: MANAGER OF FIELD OPERATIONS

TYPE: PERMANENT

LOCATION: CYPRESS, CA

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The Manager, Field Operations will provide broad functional and technical expertise to lead and motivate a diverse and geographically dispersed team of Field Operations Analysts who operate in a high demand / time sensitive environment.  The Field Operations team provides support to end-users by installing, configuring, troubleshooting, and maintaining numerous and diverse types of software and hardware in support of our business offices and warehouses across North America.  In addition, the person filling this role will track core metrics necessary to drive the advancement of operational activities.

REQUIRED & PREFERRED QUALIFICATIONS

·       Bachelor’s degree in Computer Science, Engineering, or equivalent work experience in a related field required

·       5+ years IT management experience supporting warehouse and/or office environments required

·       Experience managing field operations in a large enterprise environment preferred

·       Demonstrated expertise supporting the following technologies:

o   Microsoft Office products

o   Warehouse automation products (wireless access points, RF scanners, and label printers)

o   Various end user computing devices (PCs, Laptops, VDI, tablets, cell phones, and printers)

o   Basic WAN and network concepts, including the ability to troubleshoot issues to determine root cause analysis

o   Advanced operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc.

·       Experience delivering exceptional customer service, including the ability to work with people with varying technology competencies

·       Experience developing strategies, managing implementations, and/or providing support for application deployments

·       Experience performing IT installations, configurations, and troubleshooting computer hardware and software in accordance with IT Services standards

·       Ability to reach common ground and drive personnel toward ITIL best practices in a new and growth oriented environment

·       Experience managing geographically-dispersed teams, with ability to hire, lead, develop, and retain top talent

Company Description

DirectedLINK is a leading national workforce solution firm offering strategic staffing solutions nationwide. We are a privately held minority-owned staffing, consulting, and workforce solutions provider. Our core business is staffing direct-hire, consulting, project management, temporary workforce, and contract to consult. With offices in California, Florida, and New York, our management team brings 80 years of expertise in Recruitment, Staffing. Consulting, & Talent Acquisition across multiple disciplines.