Job Title:
Director, Account Management
Overview:
About the Role
We are seeking a dynamic and results-oriented Account Manager to lead and grow our Enterprise Solutions sales and Operational Excellence initiatives with one of our largest and most strategic North American issuers. This individual will be responsible for driving adoption, retention, and expansion of our Enterprise Solutions including Digital/Agentic Commerce, Open Banking, RPPS/Bill Pay, Security Solutions and have oversight for Operational Excellence initiatives. This position will serve as a trusted advisor and strategic partner to senior stakeholders across all lines of business, aligning our solutions to the client's transformation and growth priorities. In this role you will have the ability to influence and grow revenue with one of the largest and most strategic clients in North America.
Shape
Key Responsibilities
Own the end-to-end client relationships with Digital, Fraud, Open Banking and RPPS/Bill Pay teams, serving as the primary point of contact and advocate. With a strong emphasis on Digital enablement this Account Manager will drive the proliferation of the digital payment's ecosystem (i.e., Tokenization) and ensure we are tightly aligned with one of Mastercard's most strategic issuing partners and delivering on all performance metrics.
Build trusted relationships with influencers and decision-makers across the Digital, product, technology, and Network offices.
Lead internal Operational Excellence initiatives through a tight partnership with technology account management, billing, and Customer Success teams ensuring we are positioned for growth with the client across all lines of business.
Partner closely with internal product, marketing, finance and delivery teams to tailor solutions that address the client's business priorities driving share shift and growth.
Achieve or exceed services revenue and maintain top tier voice of customer scores.
Serve as the client's voice internally to inform product roadmaps and innovation priorities.
Provide regular business reviews and executive updates highlighting progress, opportunities, and challenges.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.