Job Title:

Director, Business Analysis (GBSC-Billing Project Implementation)

Overview:

Overview:
The Director of Business Analysis will lead a high-impact team of business analyst professionals responsible for driving pricing intake, assessment, and implementation within the billing organization. This role ensures that pricing proposals and non-pricing projects are accurately translated into billing configurations and rules, aligned with internal controls, and executed with precision across systems and stakeholders.

Role:
- Partner with product owners across the organization to consult on new pricing frameworks or billing needs, and develop enterprise-focused, scalable technical solutions
- Implement an evolved project intake and implementation framework, ensuring alignment with business goals and regulatory standards.
- Lead cross-functional collaboration with Finance, Legal, Product, and Customer Economics to validate pricing proposals and ensure readiness for billing execution.
- Ensure timely review and documentation of pricing proposals and project requests, including committee/council evaluations and slotting for release.
- Direct the end-to-end implementation of approved pricing models and new system capabilities, including:
• Requirements documentation
• Pricing template loads
• UAT/integration testing
• Production readiness and post-production confirmation
- Ensure compliance with SOC1, SOX, and internal controls throughout the implementation lifecycle.
- Monitor and report on key performance indicators (KPIs) related to operational throughput, capacity tracking, and accuracy of deliverables for the group.
- Drive automation initiatives and quality assurance programs to reduce risk and improve capacity.
- Manage, coach, and develop a team of high-performing business analysts and architects across varying levels of experience and multiple locations that aligns with business continuity and succession planning strategies.

All About You:
- Proficiency in business analysis and consulting with business owners to develop accurate business requirements and translate to technical requirements.
- Prior experience partnering with business process professionals to transform and improve interaction models with stakeholders and make implementations more efficient.
- Proven leadership in managing complex cross-functional projects.
- Strong understanding of billing systems, pricing frameworks, and regulatory compliance.
- Expertise in tools such as Salesforce, Remedy, and ALM.
- Excellent stakeholder management skills across various management levels including senior business leadership and executives.
- Prior technical experience in the Payments industry and familiarity with the transaction lifecycle.
- Prior management experience leading diverse team of individual contributor professionals and managers.
- Ability to communicate complex, technical subjects into clear, business-focused messaging for stakeholders and leadership across the organization.
Preferred Skills
- Prior experience in billing operations or pricing strategy.
- Experience with data and automation tools such as the Power Suite or Alteryx.
- Familiarity with new players in the payments ecosystem such as fintechs, aggregators, merchants, and processors.
- Ability to lead governance councils and drive consensus across diverse teams.
- Understanding of Order-to-Collect processes for technology and consulting organizations.
- Experience in a shared service organization.

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