Job Title:

Director, Business Process Improvement (GBSC Global Process Lead - Finance)

Overview:

Overview:
Mastercard's Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.
As we head into our next phase in advancing our commitment to our stakeholders, the GBSC is seeking to hire a Director, GBSC Global Process Lead - Finance based in O'Fallon, MO. The Global Process Lead (GPL) is a senior-level role responsible for the end-to-end ownership, improvement, and optimization of global finance processes within the organization. The GPL will drive process excellence, standardization, and efficiency across various departments, ensuring alignment with the company's strategic goals and enhancing stakeholder experience. This role requires a visionary leader with deep expertise in financial acumen, digital innovation, and change management on a global scale and within complex environments.

Role:
• Define and implement the global strategy for finance process excellence in partnership with operations and key stakeholders
• Collaborate with operations and senior stakeholders to align finance strategies with broader business objectives while implementing strategic initiatives that will optimize processes, support growth, enhance customer experience, reduce risk and drive efficiency
• Work with cross-functional partners/teams to support the identification, prioritization and deployment of new technology and process in targeted areas
• Analyze and leverage data into clear concise transformation initiatives that provide improved experience, mitigate risk and efficiency
• Utilize technology to design and optimize processes, collaborating with Mastercard Tech and other departments to ensure seamless integration and functionality
• Improve and mature the robust operating model structures and governance frameworks for finance
• Foster strong relationships with stakeholders to understand their needs and ensure a great experience interacting with the process
• Provide guidance and support to service delivery (operations) leaders and teams, ensuring that day-to-day processes are executed efficiently and effectively
• Co-develop (with operations and key stakeholders) and enforce policies that support process standardization and improvement
• Ensure all key process documents are complete and reviewed annually - inclusive of access management, SLAs / KPIs and process maps / flows
• Support GBSC storytelling by ensuring the proper data/metrics are available, validated and analyzed

All About You:
• Strong leader with passion for process excellence and customer satisfaction
• Demonstrated ability to develop and implement long-term strategies for process excellence
• Strong technical aptitude and understanding of technology-driven process design and optimization
• Ability to develop, track, course-correct and iterate a metrics-driven improvement roadmap
• Demonstrated ability to identify and frame opportunities/solutions in a structured, data-driven way to clearly communicate options, risks and trade-offs
• Successful track record in transforming organizations through a continuous improvement culture enabled by digital technologies and automation
• Ability to develop, engage and manage relationships with stakeholders at all levels
• Previous shared services and/or outsourcing experience a plus

Pay Range:
O'Fallon, Missouri: $128,000 - 198,000 USD

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