About NationMind LLC:

NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Director- Call Center to join our growing team.

Role: Director- Call Center Location: Indianapolis, IN Full-time

Qualifications

Bachelor’s degree in healthcare, business, or related field preferred

5+ years of call center leadership experience (healthcare or human services strongly preferred)

Strong understanding of call center KPIs, performance management, and reporting

Experience managing high-volume inbound and outbound call environments

Demonstrated ability to lead, coach, and build engaged teams

Strong analytical, organizational, and problem-solving skills

Excellent verbal and written communication skills

Ability to manage competing priorities in a fast-paced environment

Experience in behavioral health, social services, or similar service-based settings preferred