Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

The Designated Manager reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business. This position includes leadership and management of all areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources including employee recruitment and retention, Quality Assurance for employees, clients, Marketing, and Sales.

This position entails developing office communication protocols, streamlining administrative procedures, and setting the standards for a client and caregiver-centric office. A vital component of this position is to communicate the agency's mission and vision to ensure our caregivers, clients, family members, and referral partners fully understand the benefits and value of SYNERGY HomeCare's range of services. The Designated Manager will help maintain and grow existing business as well as work with the team to increase our client census. Additionally, the Designated Manager will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.

Qualifications:

Bachelor’s degree in health or business and two years’ of supervisory or management experience within home care or licensed health care program preferred

Two years supervisory or management experience in home care or other health-related setting (preferred)

Knowledge of healthcare operations

Possess at least two years’ experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services

Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc.)

Knowledge of scheduling software (AxisCare or similar) or CRM preferred

Knowledge of Care Academy, Relias or other training platforms preferred

Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

Well-honed time management skills

Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

Accountability to the owner with total oversight of the business

Work with the owner to develop the annual budget and operational plan

Lead the Operations Team in the performance of their daily responsibilities

Is available to provide coaching and guidance as necessary in the day-to-day operations of the business

Understand the informational requirements and provide reports to the owner

Supervise the coordination of office communication

Coordinate staff meetings and appointments for the office

Enters, maintains, and ensures proper compliance of client, employee, payroll, billing, and related accounting data and the backup system as required

Oversee all Human Resource functions

Oversee scheduling responsibilities and tasks associated with scheduling

Coordinate and process bi-weekly payroll and weekly billing

Improve employee and client retention rates through active communication and problem-solving efforts

Be the reliable point of contact for employees, clients, and referral partners

May participate in the on-call rotation, answering after-hours calls

Innovate and create initiatives to ensure an exemplary company reputation

Work with the owner to develop the annual budget and quarterly business plans

Monitor key performance indicators (KPIs) to achieve and exceed revenue goals and increase gross and net profit metrics

Observe all state and federal guidelines and state licensing requirements for compliance

Develop and maintain positive relationships within the healthcare and referral community

Responsible for interviewing and hiring administrative positions

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.