Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Location: Deerfield Beach, FL Employment Type: Full-Time | 100% Onsite

Job Overview:

The Learning Experience is seeking an experienced Director, Franchise Engagement to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the primary liaison between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing.

This position is ideal for a highly organized professional who thrives in structured execution, high-volume communication, and complex development pipelines. You will balance relationship management with disciplined tracking to ensure franchisees feel confident while projects stay on schedule.

Key Responsibilities:

Franchisee Communication and Engagement:

Serve as the primary point of contact for franchisees throughout development

Provide timely updates on site availability, milestones, and next steps

Guide franchisees through site evaluation, demos, and selection decisions

Maintain clear documentation of communications and action items

Development and Pipeline Coordination:

Coordinate site matching requests across internal stakeholders

Track development milestones from site selection through pre-construction

Monitor pipeline movement and proactively identify risks or delays

Review submitted sites and coordinate evaluations with brokers and internal partners

Ensure smooth handoffs to the New Center Opening team

Cross-Functional Collaboration:

Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance

Align franchisee communication with internal timelines and deliverables

Escalate potential risks early to protect development schedules

Process and Systems Management:

Maintain development tracking tools and CRM records

Support franchisee onboarding and system setup

Identify opportunities to improve workflows and franchisee experience

What Success Looks Like:

Franchisees feel informed, supported, and confident

Internal teams have visibility into pipeline status

Risks are identified early and addressed proactively

Development timelines move forward with minimal disruption

Qualifications:

Bachelor’s degree in Business, Real Estate, Project Management, or related field

7+ years of experience in franchise development, real estate, project management, or client-facing roles

Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred

Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)

Proven ability to manage high-volume stakeholder communication

Excellent written and verbal communication skills

Strong relationship management and expectation-setting abilities

Ability to navigate complex workflows and development timelines

Why Join The Learning Experience:

High-impact role supporting national franchise growth

Cross-functional exposure within a growing organization

Opportunity to influence development outcomes and franchisee success

Mission-driven organization focused on early childhood education excellence