Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Fully onsite in Deerfield Beach, FL

This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.

This role is ideal for someone who thrives in high-volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow-through.

Key Responsibilities Franchisee Communication & Engagement

Serve as the primary point of contact for franchisees throughout the development lifecycle

Manage a high volume of emails and scheduled calls with timely, accurate updates

Communicate site availability, development milestones, timelines, and next steps

Guide franchisees through site evaluation, demos, and selection decisions

Align site opportunities with franchisee goals and market preferences

Site Matching & Development Coordination

Coordinate site matching and unmatching requests across internal teams

Manage franchisee communication related to refunds, requirements, and timelines

Track site and pre-construction milestones and relay broker and development updates

Pipeline Tracking & Sales Support

Maintain internal development and site tracking tools

Monitor pipeline movement and identify risks or bottlenecks early

Review franchisee-submitted sites and coordinate evaluations with brokers or internal partners

Onboarding & Systems Management

Conduct initial franchisee onboarding and system setup

Maintain accurate franchisee records, notes, and communication logs

Coordinate handoffs to the New Center Opening (NCO) team

Track center transitions and development status for internal visibility

Cross-Functional Collaboration & Process Improvement

Partner closely with Real Estate, Construction, Operations, Marketing, Legal, and Finance

Align franchisee communications to real internal timelines

Identify opportunities to improve workflows, tools, and franchisee experience

Success Looks Like

Franchisees feel informed, supported, and confident throughout development

Internal teams have clear visibility into site status and pipeline movement

Risks and delays are identified early and escalated appropriately

Development projects move forward with fewer surprises

Qualifications

Bachelor’s degree in Business, Real Estate, Project Management, or related field

7+ years of experience in franchise development, real estate, project management, or client-facing roles

Experience in franchise, multi-unit, retail, or hospitality environments preferred

Proven ability to manage high-volume stakeholder communication

Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)

Comfortable navigating complex workflows and sensitive franchisee conversations

Core Skills

Franchisee relationship management

Cross-functional coordination

Pipeline and process management

Clear written and verbal communication

Expectation setting and conflict management