Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Bonus based on performance
Free uniforms
WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words… we shape them to Win at Life!
Here in Virginia Beach, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.
THE ROLE & SCHEDULE
KidStrong Director would focus on developing a team of coaches, training, and member experience.
Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum
Community engagement
HQ Liaison
JOB QUALIFICATIONS
We have an immediate need for high-energy, hyper organized, passionate Studio Director
This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals
Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)
Passion for working with people!
Excellent verbal and written communication skills
Entrepreneurial spirit with open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Previous experience in management
CPR certified is a plus!
Positive, motivating, and effective interpersonal communication skills
Self-starter who just gets a job done
Customer Service based experience
Sales experience is a plus!
DIRECTOR RESPONSIBILITIES
Oversee Center
Ensure Sales Goals are met
Effectively utilize a CRM and Sales systems.
Lead / Train Leadership team and Coaches
Oversee Marketing Plans
Community Engagement
Drive Revenue Streams of the business
Make sales phone calls, respond to emails and generate new business.
Manage existing memberships.
Assess and evaluate center coaches' performances and execution.
Achieve Director Certification through the HQ Training and Certification team
Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)
Continuously assess and document performance of Coaches
Onboard, manage, train and evaluate coaching candidates
Monitor and ensure staffing levels are met while continually recruiting future talent
Lead training practicals for new coaching candidates
Attend monthly HQ programming rollout to learn ensuing month's programming
Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.
Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing
Manage center level stock of inventory and supplies
Manage the expenses and overall profitability of centers
Manage Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio
Maintain dynamic, fun, motivational environment
Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it
Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers
Provides effective decision making regarding customer service issues
Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)
The Studio Director must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly
As the lead for the sales function, the Studio Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents
As a Studio Director, you will be responsible for providing leadership and daily sales and member relations at the studio
Provides and maintains the highest level of customer service
Lower member attrition through proactive customer service to meet or exceed company standards
Work closely with Sales Manager and Area Developer on seamless process for observations, trials, and enrollments
Find, schedule, and assist in the execution of community events
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.