The Director of Clinical Services provides strategic leadership and oversight of all clinical and psychosocial services within EverHeart Hospice. This role ensures the delivery of high-quality, patient-centered care, regulatory compliance, and operational excellence across multiple sites. The DCS mentors' clinical leaders, supports interdisciplinary teamwork, and drives initiatives to enhance care quality, staff performance, and patient/family experience. This position also serves as the CEO’s designee when needed. Responsibilities: • Provide executive leadership for nursing, social services, spiritual care, and therapy teams. • Ensure compliance with Medicare COPs, state regulations, and Joint Commission standards. • Oversee clinical operations, personnel models, productivity, and quality of care across all locations. • Lead development and implementation of clinical policies, best practices, and performance improvement initiatives. • Direct and support Team Managers and the Care Center Manager; oversee staff training, onboarding, evaluations, and development. • Ensure continuity and quality of patient care, including complex case consultation, discharge planning, crisis care, and bereavement services. • Partner with leadership to develop strategic goals, budgets, and long-term clinical growth strategies. • Participate in surveys, board meetings, IDG meetings, and community outreach as needed. Additional • Strengthen interdisciplinary collaboration and ensure consistent, standardized care delivery across all service sites. • Monitor clinical quality metrics, patient outcomes, and compliance indicators; implement corrective actions as needed. • Support and refine the Quality Assessment and Performance Improvement (QAPI) program and infection control initiatives. • Guide effective EMR documentation, workflows, and utilization in partnership with CIS/IT teams. • Lead initiatives that improve patient/family satisfaction, caregiver experience, and community engagement. • Oversee safe management of high-acuity patients, including crisis care utilization and Care Center admission appropriateness. • Assist with recruitment and retention strategies to build and support a strong clinical workforce. • Represent clinical services in organizational planning, service expansion, and operational decision-making. Qualifications: **Education & Experience: ** • Bachelor’s Degree in Nursing required. • (Associate Degree considered with 5+ years relevant experience). • Minimum 3 years of nursing leadership experience (Case Manager, ADON, Team Manager, DON, etc). • Hospice or healthcare leadership experience preferred. • Strong understanding of COPs, Joint Commission standards, and Ohio hospice regulations. • Excellent leadership, communication, and organizational skills. • Valid driver’s license; ability to travel between multiple locations. • Ability to lift 25 lbs and perform essential physical tasks.

• Provide executive leadership for nursing, social services, spiritual care, and therapy teams. • Ensure compliance with Medicare COPs, state regulations, and Joint Commission standards. • Oversee clinical operations, personnel models, productivity, and quality of care across all locations. • Lead development and implementation of clinical policies, best practices, and performance improvement initiatives. • Direct and support Team Managers and the Care Center Manager; oversee staff training, onboarding, evaluations, and development. • Ensure continuity and quality of patient care, including complex case consultation, discharge planning, crisis care, and bereavement services. • Partner with leadership to develop strategic goals, budgets, and long-term clinical growth strategies. • Participate in surveys, board meetings, IDG meetings, and community outreach as needed.Additional • Strengthen interdisciplinary collaboration and ensure consistent, standardized care delivery across all service sites. • Monitor clinical quality metrics, patient outcomes, and compliance indicators; implement corrective actions as needed. • Support and refine the Quality Assessment and Performance Improvement (QAPI) program and infection control initiatives. • Guide effective EMR documentation, workflows, and utilization in partnership with CIS/IT teams. • Lead initiatives that improve patient/family satisfaction, caregiver experience, and community engagement. • Oversee safe management of high-acuity patients, including crisis care utilization and Care Center admission appropriateness. • Assist with recruitment and retention strategies to build and support a strong clinical workforce. • Represent clinical services in organizational planning, service expansion, and operational decision-making.