The Director of Operations oversees all operational departments within the hotel, ensuring the highest level of guest satisfaction, employee engagement, and profitability. This leader works closely with department heads and the General Manager to execute strategic plans, maintain quality standards, and optimize daily hotel performance. Responsibilities: • Provide leadership and strategic direction to all operational departments, including Front Office, Housekeeping, Food & Beverage, and Engineering. • Ensure consistent delivery of exceptional guest experiences aligned with brand standards and service culture. • Oversee staffing, training, performance evaluations, and development of department managers and team members. • Ensure compliance with all health, safety, labor, and brand standards/regulations. • Lead regular departmental meetings to review performance, share updates, and promote cross-functional collaboration. • Resolve guest concerns and operational issues with professionalism and a service-first mindset. • Lead property improvement initiatives and special projects as assigned. Qualifications: • 5+ years of progressive hotel management experience, with at least 2 years in an operational leadership role. • Proven experience managing multi-department operations with experience in both rooms and food and beverage. • Strong knowledge of hotel systems (PMS, POS, accounting software). • Exceptional leadership, communication, and interpersonal skills. • Ability to make data-driven decisions under pressure while maintaining a guest-centric focus. • Hands on management approach in all aspects of the hotel operation.

• Provide leadership and strategic direction to all operational departments, including Front Office, Housekeeping, Food & Beverage, and Engineering. • Ensure consistent delivery of exceptional guest experiences aligned with brand standards and service culture. • Oversee staffing, training, performance evaluations, and development of department managers and team members. • Ensure compliance with all health, safety, labor, and brand standards/regulations. • Lead regular departmental meetings to review performance, share updates, and promote cross-functional collaboration. • Resolve guest concerns and operational issues with professionalism and a service-first mindset. • Lead property improvement initiatives and special projects as assigned.