We are looking for an experienced Director of Operations/Firm Administrator with expertise in professional services to work directly with the owner to oversee the administrative and business aspects of running the law firm. Strong preference will be given to candidates who have held or are currently holding roles such as VP of Operations, Director of Operations/Firm Administrator, or Professional Legal Administrator (PLA). This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the firm and for directing the implementation of firm systems. The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, and decision-making. Our Director of Operations/Firm Administrator will be a superior executor who works as a collaborative strategic partner with the owner and C-Suite team. Acceptable candidates will have experience and the ability to manage an annual budget of $5M and directly manage a team of at least 25 with the autonomy to hire and fire. The Director of Operations/Firm Administrator role is a key executive of the senior management team, reporting to the owner. Adaptability, time management, and diplomacy are key skills for a successful candidate. The goal of this position is to secure the functionality of the business to drive extensive and sustainable growth and achieve the business plan goals. You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you have excellent people skills, business acumen, and a work ethic, we’d like to meet you. Responsibilities: • Collaborate with stakeholders to align short-term priorities with long-term goals • Monitor key metrics and financial performance, identifying opportunities for improvement • Build and develop a high-performing team through hiring, training, and ongoing coaching • Maintain operational compliance with internal and external standards • Develop and implement strategies to achieve company goals and drive profitability • Execute the firm’s business plan and meet quarterly gross revenue and profitability metrics by effectively developing the six parts of the business • Collaborate with the owner to design and implement business strategies, plans, and procedures • Evaluate performance by analyzing and interpreting data and metrics • Supervise the work of the non-lawyer support staff and vendors • Lead recruitment, hiring, onboarding, performance feedback, evaluations, and general human resources operations, including payroll and benefits • Ensure that the firm’s business policies and procedures are fully documented in writing, organized, deployed, and audited • Oversee financial operations with mastery of financial reporting and accounting principles • Employ best practices to properly resource and manage both in-person and remote staff • Ensure the physical and digital plant is fully functional, at all times, for the entire team • Conduct ongoing risk assessments to ensure the firm properly mitigates exposure • Manage projects successfully by designing strategic tasks and leveraging process owners within set timelines Qualifications: • Strong business acumen and understanding of financial principles • Preferred: Holds a degree in Business, Management, or a related field • Brings a proactive mindset and thrives in a fast-paced environment • Excellent communication and interpersonal skills • Proven experience in a management or leadership role • Tech-savviness and comfort using management platforms or tools • Prior experience running a professional services firm or a division or department of a mid-sized/large professional services firm with an annual budget of no lower than $5M (law firm experience not required, but is a plus) • SHRM, HRCI, and/or project management certifications are a plus Compensation: $110,000 - $150,000 yearly

• Execute the firm’s business plan and meet quarterly gross revenue and profitability metrics by effectively developing the six parts of the business • Collaborate with the owner to design and implement business strategies, plans, and procedures • Evaluate performance by analyzing and interpreting data and metrics • Supervise the work of the non-lawyer support staff and vendors • Lead recruitment, hiring, onboarding, performance feedback, evaluations, and general human resources operations, including payroll and benefits • Ensure that the firm’s business policies and procedures are fully documented in writing, organized, deployed, and audited • Oversee financial operations with mastery of financial reporting and accounting principles • Employ best practices to properly resource and manage both in-person and remote staff • Ensure the physical and digital plant is fully functional, at all times, for the entire team • Conduct ongoing risk assessments to ensure the firm properly mitigates exposure • Manage projects successfully by designing strategic tasks and leveraging process owners within set timelines • Demonstrate effective and healthy leadership strategies that build a positive professional culture, promote retention of performing team members, and recruit ‘A’ candidates to open positions quickly