We are looking for a Director of Operations / Professional Law Firm Administrator (DOO/PLA) to work directly with the Managing Partner to run the day-to-day operations of the firm. This is a hands-on leadership role focused on performance management, operational excellence, and holding our team accountable to the results that drive firm growth. We need a DOO/PLA who is well-versed in workflow and project management, who deeply understands employee engagement, who is metrics-driven and KPI-obsessed, and who is not afraid to have difficult conversations. Above all, we need someone who will proactively own productive utilization of the legal team, holding attorneys and paralegals accountable to their performance targets and driving the team to perform at the highest level. We need a bona fide DOO/PLA who has experience running a firm and building operational systems in a professional services environment. This role requires demonstrated experience managing operations at a law firm or similar professional services business at the director level or above, not office management or lower-level experience. The compensation is a base salary of $140,000 – $155,000 (commensurate with experience) plus a target bonus of 15% based on legal staff productivity and completion of operations initiatives. Responsibilities: The position is responsible for the day-to-day operations of the Firm across operations, human resources, facilities, and technology. Although the DOO/PLA will not supervise substantive legal work, the primary focus of this role is performance management of the team, including owning productive utilization across the legal team, proactively monitoring attorney and paralegal performance against targets, identifying gaps early, and having the direct conversations necessary to close them. The DOO will also coordinate with department leaders to manage the performance of the marketing, sales, and finance functions and work closely with the CEO on operational problem-solving and decision-making.We need someone with the experience to keep the Firm’s needs in the forefront and work closely with the CEO and leadership on strategy, policy, problem-solving, and decision-making. The ideal candidate understands that you cannot manage what you do not measure – and can help us figure out how to build systems to ensure we can measure and manage effectively. Our ideal candidate is not just comfortable with growth and change but thrives in an environment where people are constantly looking to improve the business and themselves.The right person for this position is someone we can develop trust in and who will trust us. The right person for this position will be able to “manage up” to help us help you get your job done. This is a senior leadership position with a competitive compensation plan that includes a base salary and performance bonus tied directly to KPIs. Qualifications: You must be able to show evidence of your prior success with: • Managing teams of 10+ people • Employee engagement, leadership, and coaching • Employee recruiting, selection, hiring, onboarding, training, development, and offboarding • Managing a team’s performance and productivity, including tracking performance against targets, identifying underperformance early, and driving accountability through direct and constructive conversations • Firm-wide systems management and process refinement to ensure matters are handled appropriately so that client needs are met, legal and ethical requirements are met, and clients receive excellent service • Firm-wide technology stack management, data integrity, assessment of new features and tools, and successful integration into operational procedures We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…the right person for this role must: • Take ownership over the day-to-day performance and operations of the firm—not just identify problems, but solve them • Be metrics-driven and use financial data to diagnose performance issues • Hold the team accountable to their performance targets—proactively, not reactively—and be willing to have the difficult conversations that accountability requires • Have a sense of humor in equal measure to your sense of compassion The position requires a bachelor’s degree in business, accounting, or a related field, and preferably a master’s in business administration. All applicants will go through a multi-phase interview process, starting with an initial conversation, a written interview, and at least one panel interview. The position requires you to be in the office 3 days a week at our Newport Beach, CA office. Compensation: $140,000 - $155,000 yearly

• The position is responsible for the day-to-day operations of the Firm across operations, human resources, facilities, and technology. Although the DOO/PLA will not supervise substantive legal work, the primary focus of this role is performance management of the team, including owning productive utilization across the legal team, proactively monitoring attorney and paralegal performance against targets, identifying gaps early, and having the direct conversations necessary to close them. The DOO will also coordinate with department leaders to manage the performance of the marketing, sales, and finance functions and work closely with the CEO on operational problem-solving and decision-making.We need someone with the experience to keep the Firm’s needs in the forefront and work closely with the CEO and leadership on strategy, policy, problem-solving, and decision-making. The ideal candidate understands that you cannot manage what you do not measure – and can help us figure out how to build systems to ensure we can measure and manage effectively. Our ideal candidate is not just comfortable with growth and change but thrives in an environment where people are constantly looking to improve the business and themselves.The right person for this position is someone we can develop trust in and who will trust us. The right person for this position will be able to “manage up” to help us help you get your job done. This is a senior leadership position with a competitive compensation plan that includes a base salary and performance bonus tied directly to KPIs.