Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The Director of Operations is deeply committed to completing tasks efficiently with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and should exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability. A Director of Operations is committed to supporting the sales agents and staff in achieving extreme levels of success. This person is equally excited about growing his/her own skills and developing into a supportive leader within the team. As the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative tasks of the business will be completed with high standards. The Director of Operations should be decisive, thorough, and an excellent communicator. Ready to join a winning team? Start your application today! Salary + Bonus Opportunities Responsibilities: Recruit, train, and develop your team to serve your customers better Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support Oversee all listings and contracts through closing, assuring proper documentation, data, and the collection of commissions Maintain an operations manual that documents all systems and standards Be the first point of contact in handling customer inquiries or complaints Consistent agent updates and communication Oversight of contracts through closing Customer/Vendor relations beyond closing Schedule and plan seminars, events, and team outings Manage the client database to keep information orderly and confidential Produce accurate sales reports that include budgets, appointments, conversion, and outline growth strategies based on defined goals Qualifications: • Knowledge and understanding of Microsoft and Google Suite, and Customer Relation Management systems • Outstanding communication skills, both written and verbal • Manage and oversee administrative team members • Basic real estate sales knowledge • Customer relations experience • Highly trustworthy and vigilant in handling confidential and sensitive information • Learning-based and growth-minded • Service-based attitude • Proficient with multiple social media platforms (Facebook, Instagram, LinkedIn, etc) • Proficient in working with Microsoft Office and Google Workspace • 2 + years of service and management experience • 2 + years of administrative experience • Excellent communication skills and organizational skills • Bilingual preferred (not required) • Bachelor’s degree preferred (not required) • Real estate license preferred (not required) Compensation: $50,000 - $100,000 yearly

• Recruit, train, and develop your team to serve your customers better • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support • Oversee all listings and contracts through closing, assuring proper documentation, data, and the collection of commissions • Maintain an operations manual that documents all systems and standards • Be the first point of contact in handling customer inquiries or complaints • Consistent agent updates and communication • Oversight of contracts through closing • Customer/Vendor relations beyond closing • Schedule and plan seminars, events, and team outings • Manage the client database to keep information orderly and confidential • Produce accurate sales reports that include budgets, appointments, conversion, and outline growth strategies based on defined goals