Benefits:

401(k)

Free uniforms

Paid time off

Seeking an experienced and compassionate Director of Social Services to lead the delivery of comprehensive case management and supportive services within a Department of Homeless Services (DHS) shelter. The Director of Social Services is responsible for overseeing all social service operations, ensuring compliance with DHS contractual requirements, supervising multidisciplinary staff, and helping residents achieve permanent housing and self-sufficiency.

The ideal candidate is a strong leader with extensive experience in homeless services, case management, housing placement, and program compliance within New York City's shelter system.

Essential Duties and Responsibilities

Leadership & Program Management

Direct and supervise all social service operations within the shelter.

Provide leadership, coaching, and supervision to Case Managers, Housing Specialists, Employment Specialists, Recreational Coordinators, and other program staff.

Conduct weekly individual supervision and multidisciplinary team meetings.

Develop staff schedules and ensure appropriate coverage.

Monitor staff performance and complete annual evaluations.

Recruit, hire, train, and mentor social services personnel.

Client Services

Ensure every resident receives comprehensive assessments and individualized service plans.

Oversee crisis intervention, conflict resolution, and client advocacy.

Monitor progress toward housing stability and self-sufficiency goals.

Ensure residents receive referrals to:

Mental Health Services

Substance Abuse Treatment

Medical Care

Employment Services

Educational Programs

Public Benefits

Community Resources

Coordinate multidisciplinary case conferences.

Housing & Case Management

Ensure timely completion of housing applications.

Monitor housing placement activities.

Oversee permanent housing placements including:

CityFHEPS

Section 8

NYCHA

Supportive Housing

Affordable Housing

HASA (when applicable)

Monitor housing placement metrics and outcomes.

Compliance & Quality Assurance

Ensure compliance with:

NYC Department of Homeless Services (DHS)

NYS Office of Temporary and Disability Assistance (OTDA)

Agency policies and procedures

Confidentiality and HIPAA regulations

Conduct regular case record audits.

Review documentation for accuracy and timeliness.

Ensure all client files meet DHS standards.

Prepare for internal and external audits and monitoring visits. DHS shelters operated by nonprofit providers must comply with DHS contractual requirements and applicable OTDA shelter regulations.

Data Management

Monitor CARES and other DHS reporting systems.

Review daily census reports.

Ensure accurate documentation.

Track performance indicators including:

Housing placements

Case note completion

Service plan compliance

Employment outcomes

Client engagement

Incident Management

Respond to client emergencies.

Assist with serious incident investigations.

Ensure timely completion of incident reports.

Coordinate with Operations and Security departments.

Participate in the shelter's on-call leadership rotation.

Community Partnerships

Build relationships with:

DHS

HRA

Community organizations

Mental health providers

Employment providers

Healthcare organizations

Housing providers

Attend DHS meetings and community partner meetings.

Minimum Qualifications

Education

Master's Degree in:

Social Work (MSW preferred)

Human Services

Psychology

Counseling

Sociology

Public Administration

Related Human Services field

Experience

Minimum 5 years of progressively responsible social services experience.

Minimum 3 years in a supervisory or management role.

Experience in:

DHS shelters

Homeless services

Housing programs

Case management

Crisis intervention

Program administration

Preferred

LMSW or LCSW (preferred but not required)

DHS-funded shelter experience

CARES experience

Housing placement experience

OTDA and DHS compliance knowledge

Knowledge, Skills & Abilities

Strong leadership and supervisory skills

Excellent crisis intervention abilities

Knowledge of NYC shelter system

Knowledge of DHS policies and procedures

Understanding of trauma-informed care

Strong conflict resolution skills

Excellent organizational and time management skills

Strong written and verbal communication skills

Ability to manage multiple priorities

Strong documentation and quality assurance skills

Ability to work in a fast-paced environment

High level of professionalism and confidentiality

Computer Skills

Experience with:

Microsoft Office Suite

CARES

HMIS (preferred)

Electronic Case Management Systems

Outlook

Excel

Teams

Physical Requirements

Ability to walk throughout the shelter.

Ability to respond to emergencies.

Ability to occasionally lift up to 25 pounds.

Ability to work evenings, weekends, or holidays as required.

Salary

$85,000 – $105,000 annually, based on education, licensure, and experience.