Job Title:

Director, Product Management

Overview:

Overview
The Director of Product Management for Cardholder Services (CHS) will lead a team of product managers focused on developing, scaling, and commercializing Mastercard's optional benefit offerings across North America. This role is pivotal in driving strategic roadmap execution, optimizing product performance, and ensuring CHS offerings deliver differentiated value to issuers and cardholders.

Key Responsibilities
Strategic Roadmap & Product Leadership
- Own and evolve the strategic roadmap for CHS benefits for North America including airport services (lounge, fast track etc.), concierge, global data roaming, and digital benefits presentment platforms
- Translate issuer feedback and consumer trends into actionable product strategies that drive customer engagement, and revenue acceleration.
- Lead cross-functional planning to ensure alignment across product, program management, finance, and global teams
- Partner with core product teams to develop and implement monetization strategies for core benefits
Team Management & Development
- Manage and mentor a team of product managers, fostering a culture of ownership, innovation, and accountability.
- Oversee day to day product management, operations, and partnership with global functions
Commercialisation & Revenue Delivery
- Partner with finance, billing functions, and program management to manage purchase orders, revenue tracking, and forecasting.
- Support the commercialisation of CHS benefits, ensuring clear value propositions and issuer engagement strategies.
Operational Excellence
- Drive process improvements in reporting, and vendor management to ensure scalable and efficient product operations.
- Lead initiatives to automate reporting workflows for both internal and external purposes
Stakeholder Engagement
- Collaborate with regional and global teams to ensure CHS offerings are positioned effectively across the region
- Represent CHS in issuer conversations, internal forums, and strategic planning sessions to advocate for product enhancements and market fit
Qualifications
- Bachelor's degree or higher in Business, Finance, or related field
- 8+ years in product management, with at least 3 years in a leadership role within financial services, prior people leadership experience is required
- Proven experience managing and scaling complex product portfolios and cross-functional teams.
- Strong analytical, communication, and stakeholder management skills.
- Familiarity with CHS domains such as travel & lifestyle benefits, and digital presentment platforms.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.