Director of Retail Media

Remote — USA Only

Critical Requirement:
This role requires a true subject matter expert in Amazon Advertising with current, hands-on (“hands on keyboard”) experience. Strategic leadership is essential, but candidates must also have deep, practical expertise actively managing and optimizing Amazon Ads.

About the Role

The Director of Retail Media will lead and scale the retail media function, overseeing the execution of advertising solutions across Amazon and other platforms. This senior leader will be responsible for building and optimizing client-facing services, ensuring exceptional performance, and maintaining high standards of delivery in a fast-evolving retail media landscape.

This role partners closely with Sales, Account Management, Product, Data, and Operations to align strategy with execution and deliver measurable outcomes.

Key Responsibilities

Strategic Leadership & Oversight

• Define and execute the retail media strategy aligned with goals, operational excellence, and innovation

• Ensure best-in-class service delivery with a strong focus on campaign performance, quality, and efficiency

• Continuously improve processes, workflows, and systems to enhance scalability and satisfaction

• Lead a client-first approach, delivering customized retail media solutions aligned to objectives, timelines, and budgets

Team Leadership & Development

• Lead, mentor, and develop a team of account managers, campaign managers, and analysts

• Provide ongoing coaching, performance feedback, and career development

• Oversee staffing plans, workload distribution, and resource allocation to meet demand

Client & Stakeholder Management

• Build and maintain strong relationships with senior stakeholders

• Serve as a trusted advisor, guiding clients on retail media strategy and optimization

• Manage escalations and ensure timely, effective resolution

• Deliver clear, data-driven reporting, insights, and optimization recommendations

Cross-Functional Collaboration

• Partner with Sales and Account Management to support solution design and onboarding

• Collaborate with Product and Data teams to enhance capabilities and services

• Align with Marketing to support positioning, messaging, and success stories

Operational & Financial Excellence

• Establish best practices for campaign execution, budgeting, and onboarding

• Own financial performance of the retail media function, including budgeting and profitability

• Define and track KPIs related to satisfaction, campaign performance, and operational efficiency

Innovation & Market Leadership

• Stay current on retail media trends, Amazon Ads updates, and emerging technologies

• Integrate new best practices into service offerings

• Foster a culture of continuous learning and improvement

Qualifications

Education & Experience

• Bachelor’s degree in Marketing, Advertising, Business, or related field (MBA a plus)

• 10+ years of experience in retail media, digital advertising, or managed services

• 5+ years in a senior leadership role overseeing client-facing teams or service delivery

• Deep, hands-on experience with Amazon Advertising is required

Key Skills

• Proven leadership and people development capabilities

• Strong relationship and stakeholder management skills

• Exceptional project management and execution ability

• Data-driven decision-making and problem-solving skills

• Excellent written and verbal communication

• Ability to adapt quickly in a dynamic retail media environment

Compensation & Benefits

• $180,000–$230,000 base salary + bonus

• Full medical, dental, and vision coverage

• Generous PTO