Job Title:

Director, Risk Management

Overview:

Overview
The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it's imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance.

The GBSC Director of Operational Risk Management is a position within our shared services organization reporting to the Vice President GBSC Risk Management. This position will be a key participant in the GBSC leadership team and will provide leadership and support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting the development, implementation and monitoring of operational risk and issues across our shared services functions to identify, assess and mitigate risks/issues that arise from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Role
The primary purpose of the role is to help align risk management activities with the management team and to establish the oversight and monitoring of activities that have the potential to impact the risk profile. The GBSC Director of Operational Risk Management will work with the shared services functional teams to drive identification, measurement, monitoring and controlling of risks, issues and controls.

The GBSC Director of Operational Risk Management will be directly responsible for:
• Maintaining the GBSC risk management governance framework
• Acting as an independent consultant for division leaders and associates as it relates to determining the effectiveness of control design
• Ensuring appropriate internal controls are in place to address identified risks/issues and controls related to divisional risks
• Advising business process owners on performing root cause analysis on identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls
• Preparing and monitoring risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
• Coordinating and providing guidance to associates and leaders during internal audits, external and regulatory audits
• Working closely with organization risk management leaders and cross-operations risk representatives to align the enterprise-wide risk framework to identify and appropriately evaluate/prioritize current and emerging risks
• Proactively identify high risks, formulate recommendations, and play a key role in implementing solutions, and advise process, system, and project testing plan to assess system integrity and control effectiveness
• Participating in and/or leading cross-functional teams responsible for implementing risk management objectives and projects;
• Coordinating and leading periodic comprehensive risk assessments, including:
- Operational assessments for each function
- Risk and Control Self - Assessments (for processes and systems)
- Service expansion assessments
- Process reviews

All About You
• Risk management experience in a large multinational, service organization
• Knowledge of risk management practices (e.g., ERM, ORM, technology)
• Proven experience in audit, operational risk or other risk management
functions
• Experience with the "three lines of defense" model
• Strong understanding of compliance and risk management frameworks
• Highly effective verbal and written communication and presentation skills with
all levels of the organization
• Strong interpersonal skills and ability to influence at all levels including outside
reporting lines
• Experience in partnering with executive management
• Demonstrated success in applying risk management to support the business/
strategy
• Excellent analytical, problem solving and critical thinking skills
• Ability to work under pressure, in sometimes ambiguous circumstances
• People management experience
• Understands and appreciates diverse backgrounds

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