Benefits:

401(k) matching

Health insurance

Paid time off

Director of Case Management

The Director of Case Management provides leadership and oversight for NSC’s Case Management Department. This role supervises case management staff, maintains an individual caseload, and ensures high-quality, client-centered services for NSC clients. The Director remains informed about emerging community needs and resources, serving as a central point for assistance, information, and referrals for Natick residents.

This position leads a high-volume, fast-paced department serving a large and diverse population of Natick households. The Director balances strategic oversight with direct service and team support to ensure equitable access to services.

Schedule & Employment Details

Schedule: Mon–Wed, 9am–5pm; Thurs, 9am–6pm; Fri, remote option, 9am–12pm

Availability for occasional evenings or weekends as needed

Benefits: Health Insurance, Paid Time Off, Simple IRA contribution

Key Responsibilities

Direct Client Services (70%)

Maintain an individual caseload

Conduct client intakes and assessments

Support clients in identifying and addressing barriers to stability through NSC programs and external referrals and advocacy

Collaborate with clients to prioritize needs and develop achievable service plans

Assist clients with applications, forms, and access to community resources

Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, and other entities as needed

Department Leadership & Supervision (30%)

Supervise, support, and evaluate the case management team

Assign and monitor caseloads to ensure equitable distribution, responsiveness, and quality service delivery

Provide guidance, consultation, and problem-solving support for complex cases

Set departmental goals that center around equity, access, and client dignity

Facilitate team meetings and support ethical, trauma-informed decision-making

Program Management & Administration

Oversee program budgets, data tracking, and evaluation

Prepare reports and monitor client outcomes

Make financial assistance and advocacy recommendations during team meetings

Coordinate and distribute quarterly (or more frequent, as needed) client communications

Community Engagement & Organizational Leadership

Represent NSC at partner agency meetings, coalitions, and community forums

Build and maintain strong relationships with local service providers and municipal partners

Participate in organizational strategic initiatives, including strategic planning and program development

Engage in information-sharing, mutual consultation, and joint problem-solving with community partners

Qualifications

Bachelor’s degree from an accredited college required; Master’s degree in Social Work or related field preferred

Minimum of 7 years of case management experience; at least 2 years working with low-income populations preferred

Demonstrated leadership and supervisory experience

Strong organizational, planning, communication, and problem-solving skills

Knowledge of local social service resources and systems

Ability to work effectively with individuals and families facing economic hardship

Ability to collaborate effectively as part of a team

Commitment to diversity, equity, inclusion, and belonging, with demonstrated experience incorporating DEIB principles into programs, team culture, and community-facing work.

Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)

Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.