Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Monday - Friday 12 :30 pm - 6:30 pm Part Time - Approximately 30 hours per week

1. Communications:

The Director of First Impressions is responsible for handling initial customer inquiries, assisting with setting up client meetings, greeting clients when they come in with their children for training sessions, and coordinating client communications with staff.

Standards for Performance

This person consistently:

utilizes effective listening skills

demonstrates effective communication skills, verbal (in person and phone) and written

demonstrates techniques for communicating with difficult parents, students and/or staff

communicates with parents honestly and with understanding

ensures that clients/trainers that leave a message are contacted immediately

provides reminder calls for appointments

maintains contact with clients that need to set up an appointment

follows up with clients that requested information to be sent

maintains open communication with directors

Proficient at using email, micro soft Word, and Google Docs

2. Customer Relations:

Effectiveness in this role is contingent upon an ability to build positive relationships with potential clients, parents, students and center staff. Trust, respect and caring must be evident in these relationships.

Standards for Performance

This person consistently:

welcomes all of those entering the center with a friendly demeanor

builds collaborative, trusting and credible relationships with center staff

works cooperatively with other staff members and handles conflict situations appropriately

displays a ‘servant’s attitude’ toward parents, students and trainers – ensuring that they feel comfortable and appreciated

3. Client Programs and Procedures:

Parents and students need to be given accurate information on the LearningRx programs. This person is often the first line of contact with those calling the center and a certain knowledge base is needed to communicate effectively.

Standards for Performance

This person consistently:

provides accurate information when conversing with parents/students

is seen by parents and trainers as a helpful resource at the center

is able to answer parent/student/staff questions and if needed, seeks the answer if unknown

participates in professional growth activities

educates self and uses this information to better job performance

understands all client steps in a LearningRx program and makes sure they are followed accurately

complies with center policies, procedures and goals

4. Organizational Skills and Planning:

Center staff function best in a well-managed environment. The center’s services can best be delivered by a Director of First Impressions who effectively manages time and resources.

Standards for Performance

This person consistently:

prioritizes time effectively

is punctual

manage Children’s Long Term Support (CLTS) documentation, billing, reporting and records retention

manages the documentation and steps required for a seamless client process from initial call to graduation, to 12 month post training assessment

keeps accurate records and ensures record retention standards are met

maintains an effective and efficient filing system

ensures that all paperwork/office supplies/forms are of sufficient supply

works with the Center Director to identify specific goals and priorities for services

maintains and manages the student scheduling system

Proficient in Excel

5. Professional Ethics:

Standards for professional conduct recognize the obligation of center staff to assure that each person, family and organization served will receive the highest quality of service.

Standards for Performance

This person consistently:

adheres to the professional standards and guidelines written in the Operations Manual

consults with the Center Director when necessary regarding problematic situations involving ethical concerns

ensures are client information is kept confidential

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to LearningRx Corporate.