Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Job Title: Director of Hospitality
Status: Full Time
Reports to: VP of Hospitality
Salary Range: $110,000 / year
JOB DESCRIPTION & EXPECTATIONS
The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.
Essential Duties & Responsibilities
Operational Leadership
Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.
Implement regional strategies to drive revenue growth and optimize operational practices.
Monitor performance metrics; identify areas for improvement and implement solutions.
Ensure adherence to industry standards, safety regulations, and company policies.
Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.
Team Management
Lead, mentor, and support General Managers and other regional staff.
Recruit, train, and develop team members to uphold high standards of service.
Conduct regular performance reviews and provide coaching to enhance team performance.
Foster a positive, communicative, and inclusive work environment at all levels.
Financial Management
Develop and oversee regional budgets and financial performance.
Implement cost-saving initiatives while maintaining service quality.
Monitor and analyze sales data to identify revenue opportunities and maximize profitability.
Guest Experience
Ensure a high level of guest satisfaction across all locations.
Handle escalated guest concerns with professionalism and resolution-oriented focus.
Maintain and enforce quality control and brand standards.
Relationship Management
Maintain strong partnerships with vendors, suppliers, and service providers.
Collaborate with Events, Facilities, and other departments to ensure coordinated operations.
Represent the company’s mission and values both internally and externally.
Other Duties
Attend and actively participate in leadership meetings at both the home office and regional levels.
Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.
JOB REQUIREMENTS
Qualifications:
At least 10 years of experience in Hospitality Management.
Self-motivated and able to navigate regional travel and autonomous problem-solving.
Strong interpersonal, communication, and negotiation skills.
Demonstrated leadership abilities with a collaborative approach.
Excellent customer service and guest recovery skills.
Ability to adapt in a fast-paced, evolving environment.
Proven track record in multi-unit operations, staff development, and financial management.
Strong business acumen and data-driven decision-making skills.
Ability to build and implement effective training programs.
Experience with Toast POS and Restaurant365 (R365) systems is a plus.
Valid ServSafe and/or TIPS certification (or ability to obtain upon hire).
Physical Requirements/Work Environment:
Reliable transportation and ability to travel regularly between locations.
Ability to lift at least 50 lbs and to stand for extended periods of time.
ABOUT US
HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is proud to offer the following benefits to our valued employees:
Medical, Dental, Vision start on day one
Matching 401k after 9 months of employment
Paid time off, Vacation, Sick time, Company holidays
Training and industry related education
Membership in Master Brewers Association of America
Employee Meals
Free case of our beer weekly (must be 21+ years of age)
Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at hr@hendlerfamilybrewco.com.