Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Overview Helping Hands of Springfield is seeking a compassionate, driven, and people-centered leader to serve as our next Director of Human Resources and Volunteer Services.

This is a unique opportunity for someone who thrives on supporting others, someone who understands that behind every successful mission is a dedicated team of staff and volunteers working together with shared purpose. If you are passionate about fostering a healthy workplace culture, developing meaningful systems, and empowering people to do their best work, we would love to hear from you.

In this role, you will lead all aspects of human resources and volunteer engagement, helping shape the backbone of our agency. You will play a vital role in supporting our staff and volunteers, ensuring they feel respected, equipped, and valued as they carry out the important work of serving our community.

If you are ready to bring both professionalism and heart to a mission that matters, we invite you to apply and grow with us.

Key Responsibilities

Human Resources Responsibilities:

Lead and manage all human resource functions, including staffing, performance management, employee relations, compliance, on boarding and policy development

Ensure compliance with federal, state, and local employment laws and regulations

Maintain and update employee records, job descriptions, and organizational policies

Oversee the recruitment process, including job postings, interviewing, hiring, and onboarding

Manage compensation, benefits, and payroll in collaboration with the Controller

Provide support and guidance to managers and staff regarding HR issues and conflict resolution

Facilitate training and development programs to support staff growth and program goals

Support diversity, equity, and inclusion initiatives within the organization

Maintain strict confidentiality of all human resource documents/matters

Additional duties as required/approved by Executive Director

Volunteer Services Responsibilities:

Develop, implement, and manage a comprehensive volunteer program to support the shelter's operations and programs

Recruit, screen, and onboard new volunteers, ensuring a positive and welcoming experience

Schedule and assign volunteers to appropriate roles based on shelter needs and individual strengths

Maintain accurate volunteer records and track hours of service

Provide ongoing communication, training, and support for volunteers

Organize volunteer appreciation and recognition events

Collaborate with shelter departments to identify volunteer needs and create meaningful roles

Ensure volunteers uphold the shelter's mission, values, and standards of conduct

Ensure kitchen staff track provider meals to shelter

Ensure monthly "thank you" notes to meal providers have been sent

Qualifications

Commitment to the mission of serving individuals experiencing homelessness and housing insecurity with dignity and compassion.

Strong negotiation skills with the ability to manage complex employee relations issues.

Strong knowledge of HR laws and best practices.

Ability to work collaboratively across departments to achieve organizational goals.

Excellent interpersonal, leadership, and communication skills.

Strong organizational and time-management abilities.

Bachelor’s or associate degree in Human Resources, Business Administration, or related field or 5 years of progressive HR experience, including at least 2 years in a leadership role.

Preferred Qualifications

Experience managing volunteer programs is strongly preferred.

Experience with ADP is a plus

Familiarity with nonprofit or social services environments a plus.

Experience in organization design and succession planning is preferred.

SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Working Conditions

Typical office environment with occasional evening or weekend hours for volunteer events or urgent HR matters.

Some local travel may be required for recruitment, training, or community outreach

Join us in this pivotal role where you can make a significant impact on our organization’s success through effective human resource management.