Director of Intake & Enrollment

Monsey, NY
$110,000 – $150,000 DOE

Brooklyn-based candidates may be considered if flexible to travel to Monsey once or twice a week.

Overview

A fast-growing healthcare services organization is seeking a strong Director of Intake & Enrollment to lead a large, high-volume department across multiple offices.

This is a key leadership seat for someone who knows how to manage people, create order, and keep a busy department moving. The team is large, growing quickly, and highly diverse — across locations, backgrounds, languages, roles, and personalities — so this role requires a leader who can communicate clearly, build accountability, and manage different types of people effectively.

The right candidate will oversee the full intake and enrollment engine: intake, eligibility, enrollment, disenrollment, retention, reporting, escalations, and team performance.

Key Responsibilities

• Lead and manage a large intake and enrollment team
• Oversee intake, enrollment, eligibility, disenrollment, and member retention workflows
• Manage team leads, specialists, and support staff across multiple locations
• Create structure, accountability, and consistency across the department
• Track enrollment progress, follow-ups, status updates, and team performance
• Handle escalated Medicaid / Medicare enrollment and eligibility issues
• Ensure individuals and families move through the process efficiently and professionally
• Maintain strong communication with internal teams, community contacts, and referral sources
• Support hiring, onboarding, training, and team development
• Ensure compliance with CMS, DOH, Medicaid, Medicare, and internal policies
• Keep leadership informed with clear reporting and operational updates

Ideal Candidate

• Strong experience leading a busy healthcare intake, enrollment, coordination, or operations team
• Proven ability to manage a large and diverse staff
• Intake experience is strongly preferred; homecare coordination experience can also be a strong fit
• Strong understanding of Medicaid / Medicare processes and healthcare regulations
• Organized, decisive, and able to keep many moving pieces under control
• Strong communicator who can lead across different offices and personalities
• Comfortable managing team leads and holding people accountable
• Practical, hands-on leader who does not get overwhelmed easily

Email: Baila@maiplacement.com