Benefits:
Retirement Plan
Bonus based on performance
Competitive salary
Health insurance
Paid time off
Relocation bonus
Training & development
Director of Operations - Occupational Medicine Northwest Medical Group (NWMG) | Supported by V2V Management Solutions
Join a growing, mission-driven healthcare organization where your leadership directly impacts patient outcomes, employer partnerships, and team success.
Northwest Medical Group (NWMG), supported by V2V Management Solutions, is seeking a Director of Operations to lead operations for a dynamic and expanding occupational medicine practice. This is a unique opportunity to play a key role in scaling a multidisciplinary clinic that delivers high-quality care while helping patients safely return to work. Regional focus includes Spokane, WA and the existing Moses Lake, WA location. Need for starting in the Moses Lake location with option for changing base of operations in the future to Spokane.
Why This Role Matters
NWMG is in an exciting phase of growth. As Director of Operations, you’ll be a strategic partner in shaping the future of the organization—driving operational excellence, supporting clinical teams, and enhancing the patient and employer experience. NWMG services include occupational medicine, physical therapy, occupational therapy, massage therapy, and behavioral health—creating a comprehensive, team-based approach to care.
What You’ll Do:
Lead Operations & Strategy
Oversee day-to-day clinic operations to ensure efficiency, quality, and exceptional patient experience
Identify and implement process improvements that enhance performance and satisfaction
Partner with leadership on growth initiatives and expansion efforts
Drive Financial & Business Performance
Manage clinic financials, budgeting, and reporting in collaboration with the CFO and accounting partners
Monitor revenue cycle performance, including billing, collections, and denial management
Ensure cost-effective operations while maintaining high standards of care
Ensure Compliance & Excellence
Maintain compliance with healthcare regulations and accrediting bodies
Oversee policies, procedures, and operational standards
Optimize Systems & Technology
Lead oversight of EHR/PM systems and other business technologies
Coordinate website, digital presence, and operational tools to support clinic success
Lead & Develop the Team
Oversee staffing, scheduling, recruitment, and performance management
Foster a positive, professional culture with strong communication and engagement
Partner with V2V executive leadership on HR strategy and support
Strengthen Relationships & Growth
Support business development and marketing initiatives
Build and maintain strong referral and employer relationships
Represent the clinic with healthcare partners, agencies, and payers
What You Must Bring
Strong experience in medical practice or healthcare operations management
Solid understanding of financial management, budgeting, and revenue cycle performance
Knowledge of medical billing, insurance processes, and regulatory compliance (including HIPAA)
Proven leadership skills with the ability to build, motivate, and manage teams
Experience with healthcare technology systems (EHR/PM platforms)
Analytical mindset with a focus on problem-solving and continuous improvement
Preferred:
Experience in occupational medicine or workers’ compensation environments
Familiarity with Washington State workers’ compensation regulations
What Makes This Opportunity Stand Out
Be a key leader in a high-growth practice
Work alongside a collaborative, forward-thinking management team
Make a direct impact on patient care and employer outcomes
Help shape the future of a multidisciplinary healthcare model
If you’re a proactive, strategic leader who thrives in a growing healthcare environment, we’d love to connect.