Director of Operations - Aerospace NDT

The Director of Operations will be responsible for leading and supporting the NDT General Managers by ensuring the productivity, quality, and other related performance goals of the operations by motivating, directing, and guiding the staff for assignments in their facility location. The Director of Operations will be responsible for oversight of daily operations, strategic communication, collaborative employee engagement, customer relations, and business growth.

PRIMARY RESPONSIBILITIES

• Leading multiple NDT teams and locations through time-sensitive projects by structuring a continuous improvement plan and managing processes through to completion.
• Develop and implement strategic operational plans to achieve company goals and objectives.
• Oversee the day-to-day operations of NDT service delivery, ensuring efficient resource allocation and utilization.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality.
• Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Ensure compliance with all relevant industry standards, regulations, and customer specifications (e.g., NADCAP, AS9100, FAA).
• Synthesizing meaningful insights from data, facts, and discussions with clients
• Developing findings and making strategic recommendations
• Working with clients directly to implement strategic and operational recommendations.
• Oversees the management and execution of large projects ensuring operational discipline and rigor to the defined account management process from project hand over to project closure. The measures of success include defined company metrics along with process efficiencies, cost control, quality, completeness, and timeliness in adherence to process for all projects.
• Ensures proper management of workshop and co-locate inspection operations within all regions. Measurement of success include balanced utilization, customer diversification, cost control, quality of work performed, customer satisfaction, and the development of customer facing skills measured by customer feedback.
• Implements the vision, goals, and objectives of company and in line with the overall global company direction. Ensures that managers and employees are aware of them and understand how they link to the strategic priorities of the organization.
• Promotes the highest HSE standards with the aim of zero accidents or incidents both internally to all employees, visitors, and externally to all customers ensuring compliance with national Health, Safety, and Environment laws and regulations.
• Participates in the development and implementation of annual budgets for applicable Regions. Assist in providing financial management reporting vs budget including forecasting and regular business report to leadership as per defined reporting schedule.
• Leads and implements a business culture of operational excellence, technical innovation, and world class quality and safety in their respective business locations.
• Ensures continual process improvement in HSEQ performance using NDT Global systems and processes as well as takes responsibility of team’s quality performance, work safety, fire prevention including administrative and legal matters.
• Increase efficiencies that align with strategic objectives and the annual operating plan (AOP) objectives.
• Provide guidance to resolve operational issues as required.
• Champion projects that align with launching new technologies, methods, and/or additional processes within current facilities.
• Supports the Business Unit Managers on existing and/or new business opportunities.
• Reviews / makes recommendations for purchases, modifications, renovations of facilities and equipment to the Managing Director for inclusion in the annual capital budget.
• Assist the Business Unit Managers in developing continuous improvement initiatives to execute them accordingly in support of improving the processes, P&L that aligns with the overarching goals of the organization.
• Oversees direct operation of facilities, equipment, personnel, inventory, and management for all Non-Destructive Testing operations.

LEADERSHIP RESPONSIBILITIES

• Maintain staff by recruiting, selecting, orienting, and training employees.
• Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed.
• Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources.

REQUIRED EXPERIENCE

• Minimum of 10+ years of NDT work experience with the aerospace industry, as well as defense, energy, infrastructure, manufacturing, or industrial industries, which includes a strong understanding of non-destructive measurement principles: PT (Penetrant Testing), RT (X-ray/Radiographic Testing), UT (Ultrasonic Testing), MT (Magnetic Particle Testing), and Chem-processing.
• Must have 5+ years of experience in a direct management or supervisory role position with a proven track record of team leading and project management skills.
• Must have prior experience as described above for multiple locations - at least 3+ locations
• Ability to collaborate with the management and human resources to create job descriptions, hire competent personnel, and oversee employee training programs, as well as develop and implement staff evaluation parameters.
• Strong organizational, leadership and people management skills, including coaching, mentoring, and correcting behaviors in a motivating way.
• Ability to define, implement, execute, and revise operational procedures and policies, new growth directives and strategies.
• Proven track record of implementing efficiencies and continuous improvement in organizations and projects.
• Knowledge of process mapping, planning, and improvement.
• Ability to communicate effectively and efficiently with departmental heads to implement strategic plans and ensure company-wide compliance.
• Ability to multi-task and properly execute multiple simultaneous assignments under pressure and tight deadlines.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Experience with monitoring P&L statements, revenue margins, and conducting budget reviews to maximize profits.
• Strong background overseeing client support/delivery teams and services.
• Ability to effectively manage operational procurement, inventory, and resource allocation.
• Ability to rely on extensive experience and judgment to plan and accomplish goals and experience in strategic planning and execution is required.
• Must have excellent written and verbal communication skills and the ability to maintain confidentiality, including the ability to communicate and cooperate with diverse groups of people.
• Maintains a positive attitude, rebounds quickly from frustrations and disappointment, and maintains composure and a friendly demeanor while dealing with stressful situations.

EDUCATION AND ADDITIONAL REQUIREMENTS

• Bachelor’s Degree in Engineering, Business Studies, Management or related education is required.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• Intermediate knowledge of Enterprise Resource Planning Systems (SAP or similar program)
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)