Franchise Operations Director Lead the Business. Develop the People. Protect the Brand. At CRISP & GREEN, we believe exceptional restaurants are built by exceptional operators. The Franchise Operator serves as the highest-ranking operational leader within a franchise organization and is ultimately responsible for the performance, culture, profitability, and long- term growth of every restaurant within their market. This is far more than a multi-unit operations role. The Operator serves as the owners strategic operating partner—building teams, developing leaders, driving financial performance, protecting the guest experience, and ensuring every restaurant consistently reflects the CRISP & GREEN brand. The ideal candidate has a proven track record of leading multiple high-performing restaurants while building strong teams and developing future leaders. What You will Be Responsible For:

Operational Leadership ● Lead the overall operation of multiple CRISP & GREEN restaurants. ● Establish a culture of accountability, hospitality, and operational excellence. ● Ensure every restaurant consistently executes brand standards. ● Provide strategic direction while remaining highly engaged in day-to-day operations. ● Serve as the operational decisionmaker for the franchise organization.

Financial Performance ● Own the financial health of the business across all locations. ● Analyze P&Ls to identify opportunities and implement corrective action. ● Improve restaurant profitability through labor management, food cost controls, operational efficiencies, and sales growth. ● Monitor key performance indicators and hold leadership teams accountable for results. ● Build annual operating plans and budgets.

People Leadership ● Recruit, coach and develop Area Leaders, General Managers, and future leaders. ● Create clear succession plans across every restaurant. ● Build an internal pipeline of promotable talent. ● Provide consistent coaching, feedback, accountability and recognition. ● Quickly address performance issues through coaching and development.

Guest Experience ● Ensure every guest receives an exceptional experience. ● Foster a hospitality-first culture throughout the organization. ● Monitor guest feedback and implement continuous improvements. ● Drive community engagement and local restaurant involvement.

Growth & New Restaurant Openings ● Lead operational readiness for all new restaurant openings. ● Oversee hiring, onboarding, training and post-opening stabilization. ● Ensure new restaurants open with strong leadership, staffing and operational consistency. ● Support future expansion initiatives as the franchise organization grows. Brand Stewardship ● Protect the integrity of the CRISP & GREEN brand. ● Ensure compliance with all operational systems, food safety standards and brand initiatives. ● Partner closely with the CRISP & GREEN support team to successfully implement new programs and operational improvements. ● Champion innovation while maintaining operational discipline. What We are Looking For The ideal candidate is an accomplished restaurant executive with a history of building high- performing multi-unit organizations. Required Experience ● 8+ years of progressive restaurant operations leadership within a fast-casual or hospitality brand. ● Experience overseeing at least five restaurant locations simultaneously. ● Demonstrated success managing multi-million-dollar P&Ls across multiple locations. ● Proven ability to improve restaurant sales, profitability, guest satisfaction and team retention. ● Experience leading new restaurant openings from staffing through operational stabilization. ● Strong background developing General Managers and multi-unit leaders. ● Experience implementing succession planning and leadership development programs.

Operational Expertise ● Current ServSafe Manager Certification. ● Strong understanding of restaurant technology including POS systems, inventory management, labor management, reporting platforms and business intelligence tools. ● Working knowledge of Restaurant365 (or similar restaurant ERP systems) preferred. ● Experience with preventative maintenance programs and facilities management. ● Strong understanding of off-premises sales, catering and third-party delivery execution. Leadership Attributes

We are looking for someone who:

● Leads with humility and accountability. ● Develops people before processes. ● Makes data-driven decisions. ● Holds high standards while earning trust. ● Is highly visible in the restaurants—not behind a desk. ● Thrives in fast-paced, growth-oriented environments. ● Takes ownership like an entrepreneur. Success in this Role Within the first year, a successful Operator will have: ● Built strong relationships with every General Manager. ● Established clear leadership accountability throughout the organization. ● Improved restaurant-level KPIs. ● Developed a succession plan for every leadership position. ● Successfully executed new restaurant openings. ● Created a culture where operational excellence and hospitality are the standard. Preferred Qualifications ● Bachelor's degree in Business, Hospitality or related field preferred. ● Ability to travel throughout the assigned market. ● Must reside within the franchise market to effectively support restaurant operations. Compensation  Compensation package starts at $100,000 per year, with bonus potential based on restaurant performance and overall franchise success.