Overseeing Daily Operations:

Ensuring smooth functioning of all departments (front desk, housekeeping, food & beverage, maintenance, etc.).

Maintaining high standards of guest service and satisfaction.

Managing staff, including hiring, training, scheduling, and performance management.

Handling guest complaints and resolving issues promptly.

Monitoring inventory and ordering supplies as needed.

Maintaining and improving the hotel's physical appearance and functionality.

2. Financial Management:

Managing budgets and financial plans, controlling expenditures.

Preparing and reviewing performance reports.

Maximizing profitability and revenue generation.

Implementing cost control measures across all departments.

3. Staff Management and Development:

Leading and motivating staff to deliver exceptional service.

Conducting regular staff meetings and training sessions.

Fostering a positive and productive work environment.

Ensuring staff compliance with company policies and procedures.

4. Customer Service:

Monitoring guest feedback and addressing concerns.

Implementing strategies to enhance guest satisfaction.

Ensuring a welcoming and positive experience for all guests.

5. Compliance and Safety:

Ensuring compliance with health, safety, and security regulations.

Maintaining a safe and secure environment for guests and staff.

Implementing and enforcing policies and procedures.

6. Collaboration and Communication:

Collaborating with other hotel managers and departments.

Communicating effectively with staff, guests, and external parties.

Working with marketing and sales teams to promote the hotel.

7. Problem Solving:

Identifying and resolving operational issues and challenges.

Developing and implementing solutions to improve efficiency and guest experience.