Benefits:
401(k)
401(k) matching
Employee discounts
Flexible schedule
Health insurance
Paid time off
Wellness resources
Director of Operations
For over 56 years, Eastside Exterminators has been a trusted name in pest and rodent solutions across the Pacific Northwest. We’re proud to be a cornerstone in our community and an employer of choice in the region. Our mission is simple: deliver elite service, nurture a strong company culture, and grow with intention.
As we continue to expand, we are seeking a dynamic, experienced operations leader to oversee our branches and drive organizational success.
Our Core Values • Family Focused – We support and care for one another like family.
• Committed – We show up, follow through, and finish strong.
• Passionate – We love what we do and it shows.
• Do the Right Thing – Always, even when it’s hard.
Position Summary This role is ideal for someone who thrives in a fast-paced, growth-oriented environment and wants to influence business outcomes, coach leaders, and drive operational excellence across multiple branches.
What You’ll Do • Oversee Branch Managers and operations to ensure consistency, efficiency, and customer satisfaction across all locations. • Provide high-level operational leadership including financial planning, resource management, and strategic collaboration with executive leadership. • Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement. • Coach and mentor Branch Managers to grow as confident, decisive leaders. • Support sales efforts by partnering with the sales team to identify and act on new opportunities. • Contribute to business planning, forecasting, and modeling, ensuring goals are aligned and achievable. • Ensure the accuracy of P&L reporting and hold teams accountable to revenue and profit expectations. • Identify deficiencies and execute action plans to address them. • Evaluate and refine Standard Operating Procedures (SOPs); manage by exception and drive operational improvements. • Collaborate with Sales and Customer Service leaders to increase customer retention and grow top-line revenue. • Oversee acquisition integrations, ensuring smooth transitions and cultural alignment. • Set and model expectations for professionalism, communication, and attendance.
Who You Are • A strategic thinker who’s not afraid to roll up your sleeves. • Naturally analytical with a curiosity for uncovering better ways to operate. • Passionate about providing exceptional service—internally and externally. • Results-driven and action-oriented. • Collaborative and capable of navigating a fast-paced, evolving environment. • Highly accountable, organized, and proactive.
What You’ll Bring • 5+ years in the pest control industry or similar service environment, with 5+ years of management experience. • Proven leadership skills with the ability to coach, motivate, and hold teams accountable. • Strong financial acumen and experience with P&L ownership. • Advanced analytical and reporting capabilities. • Skilled in operational leadership and managing large, diverse teams. • Experience with public speaking, conducting presentations, and executive communication. • Proficient in Microsoft Office, especially Excel and data reporting tools. • Confident in managing performance, interviewing, hiring, and team development. • Excellent written and verbal communication skills. • Valid driver’s license with a clean driving record. • Ability to work a flexible schedule including weekends and holidays as needed. • High school diploma or equivalent (college degree preferred). •Ability to work in the U.S. without sponsorship.
Are You Ready to Lead With Purpose? Join a team where your leadership makes a real impact—on our people, our customers, and our community. Apply today to grow with Eastside Exterminators.
Salary Range 100-125k with bonus.