At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Supervises: Production/Assembly Technicians, Warehouse Technicians, Seating Technicians, Shipping/Receiving Technicians, Courier/Delivery Technicians

SUMMARY OF RESPONSIBILITY:

The Director of Operations Fulfillment assumes responsibility for effective and timely shipping/receiving, inventory, assembly, and delivery at the local level. Coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations.

ESSENTIAL FUNCTIONS:

• Leads and directs order fulfillment team, assuring a prominent level of customer satisfaction and retention.
• Responsible for hiring, developing, coaching and performance management of staff.
• Oversees all warehouse activities including shipping/receiving, physical inventory, product returns, and availability of clean rental/demo equipment.
• Provides all required inventory reports within the assigned territory.
• Provides insights and action plans to improve operations being measured.
• Works cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service.
• Partners with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals.
• In conjunction with all other Numotion departments, addresses and resolves escalations in the timeframes outlined in procedures.
• Ensures quality to increase customer satisfaction and improve turnaround times.
• Assures distribution routes are effectively scheduled and managed.
• Leads and implements Numotion best practices and drives universal operational processes within the territory.
• Utilizes reporting database to optimize business outcomes.
• Assures direct reports effectively supports the needs of internal and external customers
• Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations.
• Performs other related duties as assigned.

REQUIRED QUALIFICATIONS AND COMPETENCIES:

• A Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of five years of operational work experience.
• Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
• Must possess a valid State Driver’s License, and acceptable driving record.
• Must be willing and able to travel frequently across geographical zone locations.

PREFERRED QUALIFICATIONS AND COMPETENCIES

• Knowledge of complex rehab equipment and products
• Demonstrated technical or mechanical knowledge
• Basic understanding of financial reporting
• Experience in or exposure to healthcare management
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
• Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook
• Ability to effectively utilize technology and learn and adapt to innovative technology environments
• Prior experience with physical inventory and remote inventory management

LEADERSHIP PRINCIPLES:

• Results oriented – focuses on setting and achieving challenging goals.
• Forward thinking – connects trends and underlying factors to actions.
• Urgency – resolves issues quickly.
• Compassionate – shows understanding and concern for others.
• Simplifies – breaks down problems into easily addressable parts.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Required Experience