Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

About Us:

Assisting Hands Home Care Cave Creek is a growing, client-centered home care agency dedicated to providing high-quality, compassionate, non-medical care to individuals in their homes. We pride ourselves on the level of care we provide to our community. Our highly rated family-owned franchise is seeking a driven, results-oriented Director of Operations to manage the franchise’s daily activities.

Position Summary:

The Director of Operations is responsible for all aspects of franchise operations, including staffing, compliance, client services, community outreach, and financial performance. This role requires a hands-on leader who can manage through data, build strong teams, and deliver exceptional client and caregiver experiences.

Key Responsibilities:

Execution of the franchise’s business plan

Manage team and franchise performance through key metrics such as revenue growth, caregiver utilization, retention, client satisfaction, and profitability

Provide leadership and professional development to an office team comprised of a Care Manager, Scheduling Manager, Marketing Manager, and their direct reports

Responsible for the HR function, including compliance with all state, federal, and agency regulations. Recruitment, hiring, training, and retention of caregivers and office staff. Supported by recruiting and hiring specialists

Accountable for the Finance function, including managing budgets, performing payroll, accounts receivable/payable, and financial performance. Day-to-day accounting and bookkeeping activities are performed by a professional accounting firm

Accountable for accurate documentation, reporting, and operational records

Manage and resolve client and caregiver escalations professionally and promptly

Qualifications:

Minimum 3 years of management experience in home care, home health, or a related field is REQUIRED. 5+ years is preferred.

Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred)

Strong understanding of home care operations, regulations, and best practices

Proven ability to manage by metrics and performance data

Strong leadership and operational management skills

Excellent communication, organizational, and problem-solving abilities

Experience with scheduling, billing, and client management in a home care environment

Working knowledge of scheduling and client management tools, i.e. AxisCare and WellSky

Valid driver’s license and reliable transportation

Able to pass a background check and drug screening

Compensation & Benefits:

Base Salary: $80,000–$95,000 annually

Bonus: Up to 20% annual performance-based bonus

Paid time off and holidays

Health, dental, and vision insurance

Professional development and career growth opportunities

Supportive leadership team and positive work culture