Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Director of Operations

Position Overview

The Director of Operations supports a growing portfolio of KidStrong locations, with a primary focus on in-center operations. This role requires an organized, people-focused leader who can drive operational excellence while enhancing the member experience.

Day-to-day responsibilities include supporting operational execution, ensuring high-quality member interactions, and driving performance metrics. Committed to KidStrong’s standards of excellence, you will partner with all locations to achieve operational goals, working closely with the corporate support team to meet financial and growth targets.

Key Accountabilities

Center Operations

Support the execution of daily operations across all locations to ensure seamless delivery and consistently high-quality experiences for members.

Monitor and refine operational procedures to drive efficiency and effectiveness.

Oversee scheduling and wage management.

Ensure coaching excellence through systems execution, event delivery, and inventory management.

Member Experience

Maintain center cleanliness and presentation.

Support coach development and KidStrong program delivery.

Gather, review, and act on member feedback to continually improve service.

Business Acumen & Analytics

Assist with P&L management and support financial decision-making.

Manage and track assigned KPIs to measure and improve performance.

Note: This is not a comprehensive list of responsibilities and is subject to change as business needs evolve.

Requirements & Qualifications

3+ years of experience in center operations management, preferably in a membership-based fitness or child development environment.

Proven leadership experience with a track record of developing and guiding teams.

Strong analytical, critical thinking, and organizational skills, along with excellent presentation and communication abilities.

Ability to work independently, take initiative, and lead by example with honesty, integrity, and accountability.

Demonstrated success in driving performance and achieving operational goals.

Solid financial acumen with the ability to analyze data and make strategic decisions.

Skilled in multitasking, prioritizing, and meeting deadlines in a fast-paced environment.

Compensation & Benefits

Base Salary: $65,000 – $75,000

Bonus: Up to 15% semi-annual performance-based bonus

Health, dental, and vision insurance

Paid time off

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.