Numotion, the nation's leading provider of Complex Rehabilitation Technology, is seeking a Director of Operations Order Processing to join our dynamic team. This role is pivotal in ensuring that individuals with disabilities receive the mobility products and services they need to participate actively in everyday life. As a Director of Operations Order Processing, you will oversee the daily activities of our Customer Care Coordinators across multiple locations, ensuring that order processing and internal support needs are met or exceeded with timeliness and accuracy. Your leadership will be instrumental in maintaining our industry-leading position by fostering an inclusive work environment and driving best-in-class customer service. Your responsibilities will include leading and directing the order processing team, hiring, developing, and managing staff performance, and working cross-functionally to coordinate equipment procurement and delivery. You will manage Orders in Process (OIP) meetings, delivery planning, and balance load of OIP to maintain efficiency. Additionally, you will address and resolve escalations, direct quality assistance for customers, increase customer satisfaction, implement best practices, utilize reporting databases, and ensure strict compliance with company and government processes/regulations. This full-time, regular/at-will position is based in Omaha Corn-S 118th Circle and offers a competitive salary range of $80,000.00 to $100,000.00, paid bi-weekly, with no per diem. Numotion provides a comprehensive benefits package, including medical, dental, and vision insurance, disability coverage, a 401k plan, and life insurance. We are committed to creating a diverse and inclusive workplace and are an equal opportunity employer.
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