Benefits:
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Core Responsibilities
Community Operational Support
Provide operational assistance to communities as needed.
Responsibilities include:
Provide temporary leadership coverage during Executive Director or administrative vacancies
Assist communities experiencing operational challenges or staffing shortages
Support Executive Directors with implementation of company initiatives and operational processes
Help maintain consistent operational standards across communities
Provide additional support during leadership transitions
Staff Training & Development (All Departments)
Support consistent training across all departments and levels of staff.
Responsibilities include:
Assist communities with training for med techs and resident care staff
Support onboarding and training
Reinforce company expectations for professionalism, customer service, hospitality and resident interactions
Provide coaching and support to frontline staff when additional training is needed
Assist Executive Directors and department leaders with staff development initiatives
Support training programs across departments including resident care, dining, activities, housekeeping, and maintenance
Reinforce company policies, procedures, and operational expectations
Leadership Training Support
Support development and onboarding of community.
Responsibilities include:
Provide operational guidance and coaching to leadership teams
Reinforce company policies, procedures, and expectations
Assist leadership teams with implementing company systems and operational processes
Hiring & Onboarding Support
Assist communities with hiring and onboarding processes.
Responsibilities include:
Participate in interviews when requested
Support onboarding and orientation of new employees
Assist communities during leadership transitions
Reinforce consistent onboarding practices across communities
Community Stabilization Responsibilities
When assigned to a community that is short-staffed, experiencing operational challenges, or preparing for survey, the Director of Operations Support & Training will provide hands-on support to help stabilize operations.
Responsibilities include:
Conduct an initial operational assessment of staffing, leadership coverage, and daily operations
Identify immediate operational needs
Assist in stabilizing schedules and staffing coverage
Reinforce staff training and company service standards
Provide additional coaching and support to care team when needed
Assist with onboarding or training of new team members
Support leadership teams in maintaining organization and operational consistency
Help communities prepare for surveys by reinforcing policies, procedures, and documentation standards
Communicate operational observations and recommendations to the Regional Director
The goal of this support is to stabilize operations, strengthen teams, and ensure communities are positioned for success.
Travel Requirements
This position requires frequent travel between communities.
Responsibilities include:
Regular visits to each community
Extended stays during leadership vacancies
Ability to travel quickly when operational support is needed
Qualifications
Minimum 3–5 years leadership experience in senior living
Experience training staff in a senior living
Experience supporting multi-site operations preferred
Strong leadership and coaching abilities
Strong communication and organizational skills
Ability to collaborate with Executive Directors and leadership teams
Ability to travel frequently between communities