Benefits:

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Victory Agency is hiring a Director of Operations in Houston, TX.

Position Purpose

The Director of Operations is responsible for leading the agency’s day-to-day operations and building the systems, processes, and structure needed for long-term growth.

This is not a sales role. The focus is on improving efficiency, strengthening service, increasing accountability, and supporting the agency as it scales.

What You’ll Do

Oversee daily operations and support staff with workflow and process questions

Improve and maintain workflows, procedures, and standard operating processes (SOPs)

Ensure consistency in service standards, follow-ups, and internal processes

Lead operations meetings and track action items and accountability

Manage reporting for production, new business, retention, cancellations, and service activity

Maintain data accuracy and workflow compliance in agency systems

Support onboarding, scheduling, payroll coordination, and basic HR administration

Help coordinate office operations, vendors, and technology needs

Identify process gaps and recommend improvements to increase efficiency and growth

What We're Looking For

We are looking for a strong, organized leader who enjoys building structure, improving processes, and helping teams perform at a high level.

The ideal candidate has insurance agency operations experience, is comfortable working in agency management systems (AMS360 preferred), and understands how to improve workflows, reporting, and accountability.

QUALIFICATIONS · Insurance agency operations experience, preferably in an independent agency environment.

· Strong working knowledge of agency management systems; AMS360 experience preferred.

· Demonstrated ability to build workflows, reporting cadence, SOPs, staff accountability, and operational structure.

· Ability to coach staff, identify root causes, enforce standards, and communicate clearly with ownership.

· P&C license preferred; additional insurance, risk management, or operations credentials are beneficial.

This is an opportunity to join an established independent agency with a strong client base, a supportive team, and room for continued professional growth.

Interested candidates can message me directly or send a resume to garciae@victoryagency.net.