Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
The Director of Quality Management of Lehigh Valley Adult Services will be responsible for managing and supervising quality management staff and creating systems for evaluating performance that focuses on structure, processes, and outcomes to reduce or resolve identified problems or implement process improvements. Quality Assurance Programs are to be planned, objective, comprehensive, systematic, measurable, and ongoing. There should be a system of checks and balances for the company through the development of standards with measurable goals, documentation of policies and procedures, staff training, and review of data associated with standards. The Director of Quality Management will confirm and enforce adherence to standards and Federal, State, and Statute laws and Regulation. This will also include monitoring activities to assure or improve the quality of care and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
● Manage and delegate Certified Investigatory incidents and manage EIM within HCSIS.
● Identify areas in need of improvement and implement process improvements.
● Develop corrective actions to address areas of deficiencies.
● Follow – up monitoring to ensure effectiveness of corrective actions taken to rectify concern(s).
● Review findings with QA Committee members and staff involved in the review process, etc.
● Obtain necessary resources to implement corrective actions.
● Develop educational information, policies, procedures, etc. pertinent to corrective actions.
● Educate and train staff, residents, and families (as necessary) to the upcoming corrective actions (changes).
● There should be a periodic review of residential finance reports or medication records, or any other method for monitoring.
● Assign a monitoring time frame for each area and person responsible for follow – up.
● Identify processes for the staff, supervisor, and director to review effectiveness of corrective action (s) and provide feedback on next steps.
● Provide a mechanism for communicating quality to appropriate parties including, but not limited to, administrative and executive staff, residents, family members and staff.
● Serve as a mechanism for communicating accomplishments to appropriate parties including, but not limited to, Board of Directors, administrative and executive staff, residents’ family members.
● Assign and conduct investigations
● Enter and finalize unusual incidents
● Conducting Satisfaction Surveys
● Adhere to HEDI
● Other duties as assigned.
QUALIFICATIONS
● Successful completion of FBI fingerprint (as required), PA Criminal Background Check, Child Abuse Clearance, Drug Screen, and complete a Physical
● Working knowledge of EIM/EMC
● Excellent communication skills
● Analytical Skills
● A desire to help others achieve their best
EDUCATION AND/OR EXPERIENCE
● Master’s degree
● Experience in licensing events
● Ability to analyze data and create and review processes
● Experience working with persons that have Intellectual Disabilities: 5 years (Preferred)
● Minimum of 3 years management experience