Benefits:

Maternity, Paternity & Adoption Leave

Company shirts

Company vehicle/vehicle allowance

Company cell phone

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Join the Paul Davis Team!

Director of Emergency Services

As Director of Emergency Services, this position covers all aspects of Paul Davis management including company culture, customer focus, business process, financial responsibility and reporting, and overall leadership skills.

$85,000 - $110,000 base per year (depending on experience) + bonus program

Essential Duties/Responsibilities:

Gains the skills and knowledge in each of the restoration service areas

Promotes brand standards in alignment with company vision

Build key relationships within the construction and restoration community to generate business leads

Learn the financial goals, responsibilities and reporting requirements

Drives profitability across all channels through analysis of sales and margin

Identifies, develops, and retains internal talent; recruits and builds relationships with external talent

Communicate the various service offerings to potential customers

Attend business related events within the community

Develop a business plan in partnership with Paul Davis leadership to achieve profitability goals

Recruit and coach team members, promote teambuilding and engagement in the office

Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals

Schedule and conduct department and company meetings and weekly performance meetings with direct reports

Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads

Responsible for expense budget maintenance

Review job reports, WIP and customer relations with Leadership Team

Review plans and needs of the department

Implement, follow, and communicate company policies and procedures

Ensure proper communication between departments

Ensure compliance with industry standards

Ensure compliance with third party administrator in respect to insurance guidelines

Responsible for maintaining participation on insurance carrier programs

Responsible for resolving escalated customer service matters

All other duties as assigned

Competency – Knowledge, Skills, and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Adobe, Teams, Zoom etc.)

Extensive knowledge of estimation software

Extensive Knowledge of emergency services within the restoration industry

Customer service and communication skills

Administration skills

Coaching and leadership skills

Effective meeting skills

Strategic planning skills

Ability to learn and operate our primary operating systems: RMS, Xactimate, Sage, Power BI, Contractor Connection, ADP, SharePoint, and OneDrive

Ability to create documents and invoices

Ability to answer and communicate with customers over the phone and face to face

Ability to work office equipment (fax, scanner, printer, phone system, computers)

Ability to work independently

Ability to coordinate multiple jobs within the same time frame

Ability to oversee a staff of up to twenty employees

Stress Management and Composure

Maintain a high level of confidentiality

Professionally represent the Paul Davis Restoration principles of honesty and integrity

Required Education and Experience:

Knowledge or experience in construction or restoration

A minimum of 4+ years experience in a management or leadership role within the restoration industry

Working knowledge of MICA, RMS, and water mitigation tools.

Preferred Experience:

Bachelor’s or Associate's degree in business, construction, or engineering

Experience with industry software

IICRC Certifications

One to three years of B2B sales experience in construction, restoration, or related field

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to stay in a stationary position up to 50% of the time

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

The person in this position may need to frequently move about client’s properties to complete or review estimates and oversees the completion of some jobs.

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers and staff over the phone and face to face

Occasionally will lift or move up to 25lbs.

Ability to safely operate a company vehicle

Work Environment The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to outdoor weather conditions.

Travel This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).

Reasonable Accommodation for Disability Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.