Benefits:
Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development
Dental insurance
Health insurance
Role Purpose: The role of a Director of Sales and Marketing leads revenue growth and brand strategy by aligning sales teams with marketing campaigns facilitating the coordination of sales activities for a specific location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales department and contributes to achieving sales targets and objectives.
Key Responsibilities:
Strategic and Financial Management
Develop and implement business strategies to ensure Uptown Alley operates efficiently as well as profitably.
Aggressively solicit and generate new Corporate Event Sales.
Assists in overseeing budgeting, forecasting, and financial analysis.
Responsible for generating all weekly, monthly and quarterly reports to GM, Corporate Director and Home Office.
Analyze data to assess operational performance and identify areas for improvement.
Operational Management
Oversee the daily operations of the Events and Events team, ensuring smooth running and maximum guest satisfaction.
Responsible for all contract management, tracking signed contracts, securing deposits and final client payments.
Assist in negotiating contracts with vendors and suppliers.
Oversee the ordering and management of sales and event inventory
Staff Management
Hire, train, and develop event staff, ensuring they provide exceptional service.
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
Handle disciplinary actions when necessary.
Foster a team-oriented, positive work environment.
Customer Service
Ensure guest satisfaction by addressing and resolving complaints promptly.
Responsible for overall client satisfaction, ensuring proper and successful execution of all events.
Monitor customer feedback and use insight to improve service quality and experience.
Develop and oversee loyalty and rewards programs to encourage repeat business.
Education & Qualifications:
Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up tp fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.
Experience:
Minimum 2-7 years experience with an Family Entertainment Center or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Desirable - Previous experience in a senior management role at an FEC or restaurant
Skills & Competencies:
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.
Technological Proficiency
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Reservation and booking software.
Working knowledge of our Point-of-Sale (POS) System
Intermediate skills with Microsoft office, and Windows based PCs
Intermediate payroll and HRIS platform understanding
Desirable - Social media proficiency
Personal Qualities:
Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:
English
Desirable - Spanish
Department: Operations Location: On-Site Travel Required: Occasionally Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager, Corporate Director of Sales Collaborates With: Sales and Marketing, Payroll, Administrative Support Teams, Operations Supports & Engages With: Manager Assistants, FOH, BOH, Guests